Operations Assistant

Aramex; Port Macquarie; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Paid parental leave

Novated lease options

Annual salary reviews

Life Insurance

Job summary

Aramex Australia is seeking a motivated and experienced Operations Assistant to join our Port Macquarie team. This role focuses on supporting daily depot operations, coordinating couriers, handling customer inquiries, and contributing to performance reporting to ensure service excellence.

You will work with the Branch Manager, analyze data, and help maintain efficient operations, with forklift duties and a hands-on approach.

Qualifications

• Previous experience in operations
• Strong verbal and written communication skills
• Logistics experience preferred
• Strong problem-solving ability and practical thinking
• Ability to work independently as well as collaboratively within a team
• Proficiency in computer systems, including email and Microsoft Office
• Safety-focused mindset and highly attentive to details
• Ability to work under pressure and meet deadlines

Responsibilities

• Assist with daily operational activities to ensure efficient depot performance
• Liaise with couriers and customers to coordinate deliveries and resolve issues
• Manage and resolve parcel and courier-related queries and escalations
• Respond to online enquiries in a timely and professional manner
• Analyse operational data and generate reports
• Create and maintain accurate performance reports
• Take accountability for supporting overall depot performance outcomes
• Operate a forklift (loading and unloading trucks)
• Work closely with and report directly to the Branch Manager

Skills

Operations experience

Verbal & written communication

Logistics knowledge

Problem solving

Teamwork

MS Office / Email proficiency

Tools

Forklift operation

Job description

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role

Aramex is seeking a motivated and experienced Operations Assistant to join our team in Port Macquarie.

This role is focused on supporting daily depot operations, ensuring efficiency across courier coordination, customer service, and reporting processes. You will work closely with the Branch Manager and play a key role in maintaining service excellence.

Key responsibilities include:

• Assist with daily operational activities to ensure efficient depot performance
• Liaise with couriers and customers to coordinate deliveries and resolve issues
• Manage and resolve parcel and courier-related queries and escalations
• Respond to online enquiries in a timely and professional manner
• Analyse operational data and generate reports
• Create and maintain accurate performance reports
• Take accountability for supporting overall depot performance outcomes
• Operate a forklift (loading and unloading trucks)
• Work closely with and report directly to the Branch Manager

To be successful in this role you will require:

• Previous experience in operations
• Strong verbal and written communication skills
• Should have logistics experience (preferred but not essential)
• Strong problem-solving ability and practical thinking approach
• Ability to work independently as well as collaboratively within a team
• Proficiency in computer systems, including email and Microsoft Office
• Safety-focused mindset and highly attentive to details
• Ability to work under pressure and meet deadlines

Benefits

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.
• Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non-primary carers are eligible for 3 weeks of paid Parental Leave.
• Need some wheels? Novated Lease options are available.
• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.
• Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.