Plumbing Maintenance Supervisor

O'Brien Glass Industries Limited; Central Coast Council; On-site; AUD 80,000 - 105,000; Full time

Job summary

O'Brien Plumbing Wyong is expanding and seeks a Maintenance Supervisor to lead a fast-paced team of service technicians. You will deliver an incomparable customer experience, while developing staff, managing quotes, budgeting, and ensuring work aligns with our values.

The ideal candidate has 5+ years plumbing experience, a Certificate IV (backflow & TMV), strong communication, and the ability to oversee multiple jobs with autonomy and professionalism. A driver’s license is required.

Qualifications

• Minimum of 5 years plumbing industry experience.
• Previous supervisor experience (trade business preferred).
• Certificate IV including backflow & TMV courses.
• Clear criminal history.
• Driver's licence - C class or above.
• Strong organizational skills and ability to meet deadlines.
• Excellent customer service and communication skills.
• Problem solving and quick decision making.
• Ability to manage multiple jobs simultaneously.
• Proficient with mainstream IT operating systems and cloud-based software (training provided).

Responsibilities

• Lead and inspire staff to deliver a superior customer experience.
• Develop and train service technicians toward high performance.
• Identify training needs to improve safety, productivity and profitability.
• Follow up leads and secure new client opportunities.
• Provide timely quotations and convert opportunities to jobs.
• Monitor budgets and costs on service jobs.
• Align all jobs with company mission, vision and values.
• Participate in weekly management meetings and execute plans.
• Communicate department goals and KPIs to staff.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Budget monitoring

Training needs assessment

Multi-tasking

IT systems proficiency

Education

Certificate IV Plumbing

Backflow & TMV courses

Tools

Cloud-based software

Job description

Job Description

Are you looking for a change?

You might be a leading hand who wants to step up to management or a small business owner wanting to get away from the challenges of business ownership.

About the Company

O'Brien Plumbing Wyong is expanding, we have a very strong client base with a reputation for excellence in all that we do.

We are a proud local family run business made up of quality-focused trade service professionals in the plumbing industry. In addition to the wealth of experience and knowledge within our teams, we are a registered member of the Master Plumbers Association.

This is a fantastic opportunity for a highly motivated, dynamic, qualified plumber to join our team as the Maintenance Supervisor. You will bring a positive attitude, be warm and friendly with excellent technical skills, great communication and an autonomous nature with the desire to own the role.

You will be joining a fast paced team environment in a Leadership position that includes a variety of responsibilities.

The successful applicant will be a person that possesses the following skills and attributes:

• Ensure all site staff are enabled to provide an "Incomparable Experience" to all customers
• Lead and inspire all staff to create a positive team based culture that is results focused and driven towards success.
• Ensure Service technicians are:
  • Being developed into high performing trades people
  • Focused on job quality and consistency
  • Receiving open, honest and regular feedback about their performance
• Identify and act on training needs to improve safety, productivity and profitability
• Proactively follow up and seek leads from various sources for new client acquisition
• Provide timely quotations to existing and new customers, and converting opportunities into jobs
• Monitor budgets and costs on service jobs
• Ensure that all executed jobs align to our mission statement, vision, and values
• Participate actively in weekly management meeting and execute tactical and operational plans assigned
• Clearly communicate service department goals and KPIs to relevant staff

To be successful in this role you must have the following skills and attributes:

• Outstanding plumbing skills and job / product knowledge
• Minimum of 5 years plumbing industry experience
• Previous experience as a supervisor (trade business prefered)
• Completed certificate 4 including "backflow & TMV courses
• Clear criminal history (inline with specific customer requirements)
• Drivers licence - C class or above
• Proven ability to be organised and complete tasks on time
• Enjoy providing excellent customer service
• Excellent communication skills (by email and phone)
• Be a problem solver with the ability to think on your feet to resolve issues quickly
• Be able to manage multiple jobs at the same time
• Competent using all mainstream IT operating systems, including cloud based software systems (training will be provided for our specific operating systems)
• Have a warm and friendly personality

As an employee of O'Brien Plumbing Wyong you will enjoy the many benefits that working for an industry leading and reputable organisation offers. We believe in developing our employees and enabling them to reach their full potential.

If you are a self-starter, highly motivated and energetic individual with strong work ethics, looking for a challenge and to make their mark on the growth of a successful award winning company, then we would like to hear from you.