Plumbing Field Supervisor / Service Manager

W3Global; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Company vehicle

Leadership opportunity

Career progression

Job summary

W3Global is seeking a Field Supervisor / Service Manager to lead our Victorian service operation from Epping. You will oversee daily field activities, coordinate workflow, provide technical leadership and support to field technicians, and drive high-quality service delivery across diverse client sectors.

This senior role requires strong governance of safety, scheduling, quotes and scopes, while developing client relationships with aged care, healthcare and commercial facilities.

Qualifications

• Fully Qualified Plumber with Victorian licence.
• Commercial plumbing maintenance and reactive service experience.
• Experience in supervisory/leadership roles is highly regarded.
• Strong technical knowledge and problem-solving ability.
• Excellent organisational, communication and interpersonal skills.
• Ability to manage multiple jobs and shifting priorities.
• Experience with aged care, healthcare or commercial facilities is desirable.
• Customer service focus and professional presentation.
• Ability to work autonomously and make decisions.
• Proactive approach to identify and solve issues.
• Strong leadership and relationship-building with technicians, clients and management.

Responsibilities

• Oversee daily service operations, workflow and job progress.
• Conduct site inspections for quoting, fault diagnosis and technical support.
• Assist Service Coordinators with scheduling, resource allocation and prioritisation.
• Provide technical support and guidance to field technicians.
• Ensure jobs are properly scoped and prepared for scheduling.
• Monitor progress to ensure safety, timeliness and scope compliance.
• Manage warehouse operations, stock levels and procurement.
• Assist with quotations, estimating and scopes of work.
• Liaise with clients across aged care, healthcare and commercial facilities.
• Develop and maintain strong client relationships.
• Identify opportunities to improve service delivery and efficiency.
• Support technicians with technical and operational decisions.
• Ensure procedures, safety and quality standards are followed.
• Collaborate with senior management to grow the Victorian operation.

Skills

Fully Qualified Plumber

Commercial plumbing maintenance

Supervisory experience

Technical knowledge

Organisational skills

Multi-job management

Aged care experience

Customer service

Autonomy

Proactive problem solving

Leadership

Job description

Plumbing Field Supervisor / Service Manager

FIELD SUPERVISOR / SERVICE MANAGER - VICTORIA

Our client is a leading national plumbing contractor specialising in maintenance plumbing, reactive service, compliance, and asset management across the aged care, healthcare, and commercial property sectors.

They deliver responsive, high-quality plumbing services across Australia and pride themselves on strong systems, professional standards, and long-term client relationships.

Our client is seeking a Fully Qualified Plumber to join their Victorian operation in Epping 3076 as a Field Supervisor / Service Manager.

This is a key leadership position suited to an experienced commercial plumber looking to take the next step in their career. The role combines technical leadership, service operations, client management and day-to-day operational oversight.

You will play an important role in managing the Victorian service operation, supporting field technicians, coordinating workflow, assisting with quoting and ensuring clients receive a consistently high level of service.

Key Responsibilities

• Oversee daily service operations, workflow and job progress.
• Conduct site inspections for quoting, fault diagnosis and technical assistance as required.
• Assist Service Coordinators with job scheduling, resource allocation and prioritisation.
• Provide technical support, troubleshooting and guidance to field technicians.
• Review incoming work and ensure jobs are properly scoped and prepared for scheduling.
• Monitor job progress to ensure works are completed safely, efficiently, on time and within scope.
• Manage warehouse operations, stock levels, parts inventory and procurement.
• Assist with quotations, estimating and development of scopes of work.
• Liaise directly with clients across aged care, healthcare and commercial facilities.
• Develop and maintain strong, professional client relationships.
• Identify opportunities to improve service delivery, productivity and operational efficiency.
• Support technicians with technical and operational decision-making.
• Ensure company procedures, safety requirements and quality standards are consistently followed.
• Work closely with senior management to support the continued growth and development of the Victorian operation.

Skills & Experience

• Fully Qualified Plumber with a current Victorian plumbing licence.
• Demonstrated experience in commercial plumbing maintenance and reactive service.
• Previous experience as a Supervisor, Leading Hand, Team Leader, Service Manager or similar is highly regarded.
• Strong technical knowledge and practical problem-solving ability.
• Excellent organisational, communication and interpersonal skills.
• Ability to manage multiple jobs, competing priorities and changing requirements.
• Experience working with aged care, healthcare, facilities management or commercial clients is desirable.
• Strong customer service focus and professional presentation.
• Ability to work autonomously and make sound operational decisions.
• A proactive approach with the ability to identify issues and implement practical solutions.
• Strong leadership skills and the ability to build positive relationships with technicians, clients and management.

Salary & Benefits

• Company vehicle.
• Leadership opportunity within a growing national plumbing company.
• Genuine opportunity to progress within the business.
• Structured and supportive working environment.
• Established client base across the aged care, healthcare and commercial sectors.
• Combination of technical, operational and leadership responsibilities.
• Opportunity to help shape and grow the Victorian service operation.

This is an excellent opportunity for an experienced commercial plumber who is ready to move into a senior leadership role, take greater ownership of service operations and develop their career within an established national plumbing company.