Platform Operations Engineer — AI Ops & Automation

IAG; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Superannuation 13%

Annual leave 20 days + 5 MyLeave

Work from home options + myFlex

Insurance discounts (home & motor)

Private health discounts

Parental leave 20 weeks

Learning & development via IAG Academy

Job summary

IAG is hiring a Technical Operations Engineer for our Platform Services team to maintain a critical claims technology platform. You’ll provide Level 2 production support, monitor performance, and collaborate on releases and enhancements to improve reliability and customer outcomes.

Join a team focused on automation, governance, and resilient tech environments. This permanent full-time role can be based in Sydney or Melbourne, with flexible work options and extensive benefits for employees.

Qualifications

• Experience supporting enterprise applications in a production environment.
• Exposure to Guidewire application support or similar insurance platforms.
• Technical skills across Python, Java, Gosu and SQL.
• Experience using monitoring and operational tools such as DataDog, New Relic, Splunk and ServiceNow.
• Familiarity with CI/CD practices and tools such as Jenkins and GitHub.
• Understanding of ITIL Service Management and support processes.
• Strong problem-solving, troubleshooting and stakeholder management skills.
• Knowledge of AI Ops, automation and observability platforms.

Responsibilities

• Provide Level 2 production support, incident resolution and service request management to ensure platform stability and availability.
• Monitor, maintain and optimise application performance, resilience and operational health across production environments.
• Investigate, troubleshoot and resolve technical issues, defects and root causes through analysis and continuous improvement initiatives.
• Collaborate with Agile delivery teams to support releases, deployments, testing and ongoing platform enhancements.
• Drive automation and AI Ops opportunities to improve operational efficiency, reliability and customer outcomes.
• Support production releases and major incidents, including participation in on-call and out-of-hours support activities when required.

Skills

Production support

Troubleshooting

Stakeholder management

Problem solving

Communication

Tools

Python

Java

Gosu

SQL

DataDog

New Relic

Splunk

ServiceNow

Jenkins

GitHub

ITIL

Job description

IAG is hiring a Technical Operations Engineer for our Platform Services team to maintain a critical claims technology platform. You’ll provide Level 2 production support, monitor performance, and collaborate on releases and enhancements to improve reliability and customer outcomes.

Join a team focused on automation, governance, and resilient tech environments. This permanent full-time role can be based in Sydney or Melbourne, with flexible work options and extensive benefits for employees.