Platform Operations Lead: Tools, Data & AI

Cognizant; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Job summary

Cognizant is seeking a Platform Service Owner in Sydney to manage end-to-end operations for Testing Tools, QEP, Data, and AI services. The role requires driving reliability, security, compliance, and continuous improvement across platforms with close collaboration to governance and risk teams.

You will lead incident management, governance activities, and automation initiatives while supporting onboarding of new teams and documentation efforts in a hybrid Sydney-based environment.

Qualifications

• Solid grounding in IT Service Management (ITIL) practices including Incident, Problem, Change, and Release Management.
• Demonstrated ability managing Data Platforms, Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies.
• Strong stakeholder, vendor, and financial management capabilities.
• Excellent communication, leadership, and cross-functional coordination skills.
• A track record of driving operational excellence, platform modernization, and automation initiatives.

Responsibilities

• Own end-to-end operational management and run support of Testing Tools, QEP, Data, and AI platforms, ensuring availability, reliability, performance, and SLA compliance across all supported services.
• Serve as the primary escalation point for incidents and major service disruptions, leading incident, problem, and root cause analysis processes through to corrective and preventative action.
• Drive governance, risk, security, audit, and compliance requirements, including patching and change management, while representing supported platforms through CAB and release governance processes.
• Monitor platform health and service metrics, deliver regular operational reporting and executive updates, and identify and implement automation and service improvement opportunities.
• Support onboarding of new teams, tools, and capabilities; maintain operational documentation, support procedures, and knowledge articles; and foster a culture of accountability, collaboration, and continuous improvement across all supported platforms.

Skills

ITIL Practices

Data Platforms

Testing Tools & QEP

AI Services

DevOps & Cloud

Stakeholder Mgmt

Leadership

Communication

Job description

Cognizant is seeking a Platform Service Owner in Sydney to manage end-to-end operations for Testing Tools, QEP, Data, and AI services. The role requires driving reliability, security, compliance, and continuous improvement across platforms with close collaboration to governance and risk teams.

You will lead incident management, governance activities, and automation initiatives while supporting onboarding of new teams and documentation efforts in a hybrid Sydney-based environment.