Technical Operations Engineer

IAG; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Superannuation 13%

Annual leave 20 days + 5 MyLeave

Work from home options + myFlex

Insurance discounts (home & motor)

Private health discounts

Parental leave 20 weeks

Learning & development via IAG Academy

Job summary

IAG is hiring a Technical Operations Engineer for our Platform Services team to maintain a critical claims technology platform. You’ll provide Level 2 production support, monitor performance, and collaborate on releases and enhancements to improve reliability and customer outcomes.

Join a team focused on automation, governance, and resilient tech environments. This permanent full-time role can be based in Sydney or Melbourne, with flexible work options and extensive benefits for employees.

Qualifications

• Experience supporting enterprise applications in a production environment.
• Exposure to Guidewire application support or similar insurance platforms.
• Technical skills across Python, Java, Gosu and SQL.
• Experience using monitoring and operational tools such as DataDog, New Relic, Splunk and ServiceNow.
• Familiarity with CI/CD practices and tools such as Jenkins and GitHub.
• Understanding of ITIL Service Management and support processes.
• Strong problem-solving, troubleshooting and stakeholder management skills.
• Knowledge of AI Ops, automation and observability platforms.

Responsibilities

• Provide Level 2 production support, incident resolution and service request management to ensure platform stability and availability.
• Monitor, maintain and optimise application performance, resilience and operational health across production environments.
• Investigate, troubleshoot and resolve technical issues, defects and root causes through analysis and continuous improvement initiatives.
• Collaborate with Agile delivery teams to support releases, deployments, testing and ongoing platform enhancements.
• Drive automation and AI Ops opportunities to improve operational efficiency, reliability and customer outcomes.
• Support production releases and major incidents, including participation in on-call and out-of-hours support activities when required.

Skills

Production support

Troubleshooting

Stakeholder management

Problem solving

Communication

Tools

Python

Java

Gosu

SQL

DataDog

New Relic

Splunk

ServiceNow

Jenkins

GitHub

ITIL

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As a Technical Operations Engineer within our Platform Services team, you will help keep a critical Claims technology platform running at its best. Working closely with engineers, delivery teams and business stakeholders, you'll support production operations, troubleshoot complex issues and deliver improvements that enhance platform reliability, efficiency and customer outcomes.

Beyond operational support, you'll play an important role in driving automation, improving technology controls and strengthening governance practices to build a more resilient and dependable technology environment.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne)

What You'll Do

• Provide Level 2 production support, incident resolution and service request management to ensure platform stability and availability.
• Monitor, maintain and optimise application performance, resilience and operational health across production environments.
• Investigate, troubleshoot and resolve technical issues, defects and root causes through analysis and continuous improvement initiatives.
• Collaborate with Agile delivery teams to support releases, deployments, testing and ongoing platform enhancements.
• Drive automation and AI Ops opportunities to improve operational efficiency, reliability and customer outcomes.
• Support production releases and major incidents, including participation in on-call and out-of-hours support activities when required.

What You'll Bring

• Experience supporting enterprise applications in a production environment.
• Exposure to Guidewire application support or similar insurance platforms.
• Technical skills across Python, Java, Gosu and SQL.
• Experience using monitoring and operational tools such as DataDog, New Relic, Splunk and ServiceNow.
• Familiarity with CI/CD practices and tools such as Jenkins and GitHub.
• Understanding of ITIL Service Management and support processes.
• Strong problem-solving, troubleshooting and stakeholder management skills.
• Knowledge of AI Ops, automation and observability platforms.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Sunday 27 September 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.