Planner/Scheduler & Administration Support

Sc Aquatech Systems Srl; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Sc Aquatech Systems Srl in Brisbane is seeking a proactive Scheduling and Administration Assistant to coordinate field service activities and provide outstanding customer service.

You will plan daily technician routes, liaise with customers and facilities managers, assist with quotes and invoicing, and ensure accurate data entry and compliance for each client.

The role offers permanent employment, a supportive team, and exposure to operations, scheduling, and administration.

Qualifications

• Planning experience in scheduling in a trade or service environment.
• Experience with job management software highly regarded
• High level communication, customer service and interpersonal skills
• Excellent time management, organisational skills and multitasking abilities
• A proactive, problem-solving mindset with keen attention to detail
• Well-developed computer skills and an ability to perform accurate and efficient data entry
• Ability to work autonomously and as part of a team
• Experience in prioritising and managing workloads within a busy environment
• Building and maintaining relationships with customers
• Enthusiastic, motivated and team focused.

Responsibilities

• Provide exceptional customer service as first point of contact.
• Plan daily schedules for service technicians to ensure timely attendance of maintenance requests.
• Liaise with customers to ensure timely and efficient service is provided.
• Liaise with facilities management companies throughout work order processes to ensure field service orders are scheduled effectively and efficiently.
• Actively liaise with internal technicians and external service agents to ensure timely completion of field service orders and compliance.
• Manage in-house programs to ensure all data is accurate and up to date.
• General administrative support including quotes and invoicing.
• Liaison with compliance department to ensure inductions and documentation is complete and accurate for individual client requirements.

Skills

Scheduling experience

Customer service

Data entry

Time management

Communication

Tools

Job management software

Job description

Duties will include but not be limited to:

• Provide an exceptional level of customer service to clients as the first point of contact.
• Plan daily schedules for service techinicians to ensure timely attendance of maintenance requests.
• Liaise with customers to ensure timely and efficient service is provided
• Liaise with facilities management companies throughout work order processes to ensure field service orders are scheduled effectively and efficiently.
• Actively liaise with internal technicians and external service agents to ensure timely completion of field service orders and compliance.
• Manage in-house programs to ensure all data is accurate and up to date.
• General administrative support including quotes and invoicing.
• Liaison with compliance department to ensure inductions and documentation is complete and accurate for individual client requirements.

What we're looking for

• Proven experience and ability for planning in a scheduling role in a trade or service environment.
• Experience with job management software will be highly regarded
• High level communication, customer service and interpersonal skills
• Excellent time management, organisational skills and multitasking abilities.
• A proactive, problem-solving mindset with keen attention to detail.
• Well-developed computer skills and an ability to perform accurate and efficient data entry.
• Ability to work autonomously and as part of a team.
• Experience in prioritising and managing workloads within a busy environment.
• Building and maintaining relationships with customers.
• Enthusiastic, motivated and team focused.

What we offer

• Permanent position offering a competitive salary package.
• Supportive team environment with training provided.
• Well-established work systems and processes.
• Varied work with exposure to operations, scheduling, and administration.