Scheduler & Planner

Beston Plumbing Services; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunities for advancement

Job summary

Beston Plumbing Services is seeking a proactive Customer Service and Business Support specialist in Melbourne. The role involves supporting the Scheduler Team Leader, coordinating with on-site supervisors and tradespeople, and handling daily administrative duties across a busy, growth-focused plumbing business.

Responsibilities include email responses, preparing documents, bookings, invoicing data, and job data entry in the management system.

Qualifications

• Knowledge and experience in a labour-based supply & install company is an advantage but not required.
• Ability to easily build rapport and establish trust with clients.
• Excellent time management and organisation skills with the ability to work methodically and meet deadlines.
• Excellent oral and written communication skills.
• Strong PC skills in Word; Excel; Outlook.

Responsibilities

• Responding to Emails
• Preparing and filing delivery dockets and warehouse paperwork
• Completing bookings from clients
• Assisting the scheduling team with daily tasks
• General reporting on targets and providing information to scheduling leader
• Printing plans
• Managing the logistics of plumbing services installations on new construction sites
• Scheduling jobs to in-house tradespeople
• Lodging forms with government authorities
• Calculating charge out rates and preparing invoicing information to clients
• Entering job data in the job management system

Skills

Rapport building

Time management

Communication

Multi-tasking

Attention to detail

Tools

Word

Excel

Outlook

Job description

We are a plumbing company currently employing in excess of 100 employees servicing residential home builders.

This is a fast-paced and hands on Customer Service and Business Support role. Within this role you will be reporting to the Scheduler Team Leader whilst working closely with on-site supervisors, tradespeople and administration. This role is available Full Time basis.

Key Duties & Responsibilities

• Responding to Emails
• Preparing and Filing Delivery Dockets & warehouse paperwork
• Completing Bookings from Clients
• Assisting the scheduling team with Daily Tasks
• General reporting on targets and providing information to scheduling leader
• Printing Plans
• Managing the logistics of plumbing services installations on new construction sites
• Schedulingjobs to our in house tradespeople
• Lodging forms with government authorities
• Calculating charge out rates and preparing invoicing information to clients
• Entering job data in the job management system

Skills & Qualifications

• Knowledge and experience in a labour-based supply & install company an advantage but not a pre-requisite
• Ability to easily build rapport and establish trust with clients
• Excellent time management and organisation skills with the ability to work methodically, accurately and with rigid timelines
• Excellent oral and written communication skills
• Strong PC skills in Word; Excel; Outlook
• Excellent problem solver and ability to manage multiple deadlines and business drivers

Personal Attribute

• Enjoy & thrive off a fast-paced environment
• Good communication and negotiation skills
• Able to gain the confidence of clients, suppliers, and team
• Desire to work in a fast paced business focused on growth and deliver outstanding service
• Personable & Able to think laterally
• Able to work under pressure and meet deadlines

Opportunities for advancement.