Plan Management Support Officer

Headway Gippsland; Morwell; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Salary packaging benefits

Pool vehicles for work-related travel

Employee Assistance Program (EAP)

Supportive team environment

Ongoing training and professional dev.

Job summary

Headway Gippsland is seeking a motivated Plan Management Support Officer to join our Morwell team. This entry-level role supports NDIS participants by processing invoices, maintaining client records, and delivering responsive service to clients and service providers.

You'll gain training in administration, finance support, and disability sector knowledge, with a friendly, supportive team and opportunities for professional development as Headway Gippsland grows.

Qualifications

• Entry-level role with training provided.
• Experience in administration or finance support is helpful but not required.
• Familiarity with NDIS or disability services is advantageous.

Responsibilities

• Process provider invoices promptly and accurately.
• Allocate invoices in line with NDIS guidelines.
• Respond to client and provider enquiries professionally.
• Provide information on budgets and payments to participants.
• Maintain client records and admin systems.
• Support the Plan Management team with daily tasks.
• Assist with leave coverage as needed.

Skills

Highly organized

Attention to detail

Eager to learn

Customer-focused

Communication skills

Team player

Tools

Microsoft Office

Job description

Are you looking to start or grow your career in administration while making a real difference in people's lives?

Headway Gippsland is seeking a motivated and detail-oriented Plan Management Support Officer to join our friendly and supportive team in Morwell. This is an excellent entry-level opportunity for someone looking to build a career in administration, finance support, or the disability sector.

Whether you have previous administration experience or are looking for your first professional role, we will provide comprehensive training and ongoing support to help you succeed.

About the role:

As a Plan Management Support Officer, you will play an important role in supporting NDIS participants by ensuring invoices are processed accurately and efficiently, maintaining client records, and providing excellent customer service to clients and service providers.

Key responsibilities include:

• Processing and managing provider invoices in a timely manner
• Ensuring invoices are accurately allocated and compliant with NDIS guidelines
• Responding to client and provider enquiries professionally and courteously
• Providing accurate information regarding participant budgets and payments
• Maintaining client records and administrative systems
• Supporting the broader Plan Management team with day-to-day administration functions
• Providing assistance and leave coverage across the team when required

This role offers a fantastic opportunity to develop valuable administration, finance, customer service, and NDIS industry knowledge within a supportive team environment.

Please note: The role is currently based in Morwell. Our office location is expected to change in early 2027.

About Headway Gippsland Inc

Headway Gippsland is a not-for-profit organisation that has been supporting people with acquired brain injuries and disabilities across Gippsland for more than 35 years.

With offices in Morwell, Drouin, and Newborough, our dedicated team works alongside people with disability, their families, and carers to help achieve greater independence, choice, and quality of life.

Joining Headway means becoming part of an organisation that is committed to inclusion, community participation, and making a meaningful difference every day.

Headway Gippsland Inc. is registered with the Australian Charities and Not-for-profits Commission.

What we offer:

• Salary packaging benefits
• Access to pool vehicles for work-related travel
• Employee Assistance Program (EAP)
• Supportive team environment
• Ongoing training and professional development opportunities

About You:

We are looking for someone who is:

• Highly organised with strong attention to detail
• Eager to learn and develop new skills
• Confident using computers and Microsoft Office applications
• Professional, reliable, and customer-focused
• Able to manage competing priorities while maintaining accuracy
• A team player with excellent communication skills

Demonstrated ability to learn new systems and technologies, with confidence using computers and Microsoft Office applications

Previous experience or exposure to finance administration or accounts processing

Understanding of the NDIS, disability services, or NDIS Plan Management (desirable)

Previous experience in a professional, volunteer, or customer service role (advantageous)

Demonstrated commitment to organisation, efficiency, professionalism, accuracy, and initiative

Other Relevant Information

Appointments are available to Australian Residents or to those who hold the right to work in Australia. Offer of employment is subject to two satisfactory professional reference checks. Applicants will be subject to a probation period of six months.

Successful candidates will be required to clear probity checks including NDIS Worker Screening. and Working With Children Check clearance. In some instances, pre-employment medical clearance may be requested.

We recognise the benefits that diversity and inclusion bring, and encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We believe in diversity, inclusion and equality and strongly encourage Aboriginal and Torres Strait Islanders, LGBTIQ+, and people with a disability to apply.

Headway is an equal opportunity, and child safe employer.