Quality, Audit & Document Control Officer

Headway Gippsland; Morwell; On-site; AUD 26,000 - 36,000; Part time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program (EAP)

Supportive workplace culture

Job summary

Headway Gippsland, Morwell, is seeking a part-time Quality, Audit and Document Control Officer to support the organisation’s quality management system and governance framework.

You will coordinate internal audits, maintain document control, monitor compliance, and drive continuous improvement within a supportive community organisation.

Qualifications

• Relevant qualification or demonstrated experience in quality, compliance, auditing, governance, document control, administration.
• Experience with quality management, compliance, audit, or document control systems.
• Experience conducting or supporting internal audits and monitoring corrective actions.
• Strong understanding of document control, records management, and version control.
• Ability to interpret policies, standards, legislation, and regulatory requirements.

Responsibilities

• Coordinate internal audits and audit schedule.
• Maintain the document control system and registers.
• Monitor compliance with policies, procedures and regulations.
• Manage corrective actions and track close-out.
• Prepare quality, compliance, audit, and governance reports.
• Support policy and procedure updates across the organisation.

Skills

Quality management

Compliance

Auditing

Governance

Document control

Administration

Education

Relevant qualification

Tools

Microsoft Office

Electronic document management systems

Job description

Quality, Audit & Document Control Officer

Quality, Audit and Document Control Officer

Morwell | Part-Time 1 day per week

Are you passionate about quality, compliance, continuous improvement, and ensuring organisations operate at their best?

Headway Gippsland is seeking a motivated and detail-oriented Quality, Audit and Document Control Officer to join our supportive team. This role offers an exciting opportunity to contribute to organisational excellence by supporting quality management systems, internal auditing, document control, compliance monitoring, and continuous improvement initiatives.

If you enjoy working with systems, processes, governance, and problem-solving while making a meaningful difference in the community sector, we'd love to hear from you.

About the Role

As the Quality, Audit and Document Control Officer, you will play a key role in supporting the organisation's quality, compliance, and governance frameworks. You will work collaboratively with managers and staff to coordinate internal audits, maintain document control systems, monitor compliance requirements, and support continuous improvement activities.

This is an excellent opportunity for someone with experience in quality, compliance, auditing, governance, administration, or document management who is looking to further develop their career in a purpose-driven organisation.

Key Responsibilities

Quality and Compliance

Support the implementation, maintenance, and continuous improvement of the organisation's Quality Management System (QMS).

Monitor compliance with organisational policies, procedures, legislative requirements, standards, and contractual obligations.

Maintain compliance, risk, and quality registers and reporting systems.

Identify compliance gaps, quality issues, trends, and opportunities for improvement.

Support managers and staff to understand and implement quality and compliance requirements.

Internal Auditing

Coordinate and maintain the internal audit program and audit schedule.

Conduct and support internal audits, including planning, evidence collection, documentation, and reporting.

Monitor audit findings and track corrective actions through to completion.

Analyse audit outcomes and identify recurring or systemic issues.

Support external audits, accreditation reviews, and certification processes.

Document Control and Policy Management

Maintain the organisation's document control system and document registers.

Coordinate document development, review, approval, publication, and archiving processes.

Ensure version control and review schedules are maintained.

Support document owners to ensure policies and procedures meet organisational and compliance requirements.

Assist in communicating policy and procedure updates across the organisation.

Continuous Improvement and Governance

Maintain corrective action and continuous improvement registers.

Monitor action plans, due dates, and completion status.

Support root cause analysis and organisational improvement initiatives.

Prepare quality, compliance, audit, and governance reports.

Contribute to risk management, governance, and continuous improvement activities across the organisation.

About Headway Gippsland

Headway Gippsland is a not-for-profit organisation that has been supporting people with acquired brain injuries and disabilities across Gippsland for more than 35 years.

With offices in Morwell, Drouin, and Newborough, our dedicated team works alongside people with disability, their families, and carers to achieve greater independence, choice, and quality of life.

Joining Headway Gippsland means becoming part of an organisation committed to inclusion, integrity, accountability, and making a meaningful difference in our community.

What We Offer

Competitive salary based on qualifications and experience

Salary packaging benefits

Supportive and collaborative workplace culture

Employee Assistance Program (EAP)

Opportunity to contribute to organisational excellence and continuous improvement

Meaningful work within a respected community-based organisation

About You

We are looking for someone who is:

Highly organised with exceptional attention to detail

Analytical and solutions-focused

Professional, ethical, and accountable

Confident managing systems, records, and documentation

Comfortable working with policies, standards, legislation, and compliance frameworks

Skilled at building positive working relationships across teams

Proactive in identifying risks and opportunities for improvement

Committed to quality, compliance, and continuous improvement

Selection Criteria

Relevant qualification or demonstrated experience in quality, compliance, auditing, governance, document control, administration, or a related discipline.

Experience working with quality management, compliance, audit, or document control systems.

Experience conducting or supporting internal audits and monitoring corrective actions.

Strong understanding of document control, records management, and version control principles.

Ability to interpret policies, standards, legislation, and regulatory requirements.

Demonstrated organisational, analytical, problem-solving, and communication skills.

High level proficiency in Microsoft Office and electronic document management systems.

Commitment to quality, compliance, risk management, and continuous improvement.

Training or qualifications in internal auditing, quality management, compliance, or governance.

Experience in a regulated environment.

Experience supporting accreditation, certification, or external audit processes.

Knowledge of risk management and continuous improvement methodologies.

Experience using quality, compliance, or risk management software.

Headway Gippsland may contact suitable applicants prior to the closing date. Early applications are encouraged.

Headway Gippsland is an equal opportunity employer and values diversity. We encourage applications from people of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and individuals from diverse cultural and linguistic backgrounds.