Physiotherapy/Medical Receptionist

Work Initiatives; Brisbane; On-site; AUD 30,000 - 41,000; Part time

Job summary

Results Physiotherapy, a large multidisciplinary health clinic on Brisbane's southside, is seeking a Part-time Medical Receptionist. You will create a welcoming experience for clients, assist practitioners, and handle front-of-house duties at Sleeman Sports Complex.

Duties include handling bookings and inquiries, managing 10+ practitioner diaries, processing HICAPS/Medicare claims and EFTPOS transactions, invoicing, and maintaining confidentiality and hygiene standards.

Qualifications

• Excellent verbal and written communication with a friendly tone.
• Proficient computer skills including Microsoft Office and diary systems.
• Ability to manage multiple tasks in a fast-paced clinic.
• Confidentiality and professional patient service.

Responsibilities

• Answering phone and email requests for bookings and changes.
• Managing practitioner diaries and appointments.
• Processing HICAPS and EFTPOS transactions and invoicing.
• Greeting clients and assisting them during visits.
• Maintaining clinic hygiene and confidentiality.

Skills

Communication skills

IT skills

Attention to detail

Time management

Interpersonal skills

Problem solving

Tools

Nookal diary system

HICAPS processing

EFTPOS processing

Microsoft Office

Job description

Parttime/ Casual Role : 25-30 hours per week

Results Physiotherapy is a large multidisciplinary health clinic on Brisbane's southside. We are home to a range of healthcare services including: physiotherapy, exercise physiology, remedial massage, psychiatry, psychology and more! Our clinic believes in quality healthcare for all patients which requires high standards from all of our staff. As a team member at Results Physiotherapy, you will love being a part of an engaging team environment, exposure to a wide range of healthcare services and our amazing location at the Sleeman Sports Complex.

THE ROLE OF MEDICAL RECEPTIONIST

As a Medical Receptionist you will be responsible for creating a comfortable experience for all clients, attending to the requests of our practitioners and all front of house duties.

Your duties will include but are not limited to:

• Answering telephone and email requests for appointment bookings, cancellations, reschedules and other requests.
• Handling all incoming and outgoing correspondence and distributing to practitioners accordingly.
• Greeting clients and assisting them throughout their time at the clinic.
• Management of 10+ practitioner diaries.
• Processing HICAPS claims, Medicare claims, EFTPOS/Cash transactions as well as invoicing and general accounts duties.
• Maintaining a high standard of hygiene and cleanliness within the clinic.
• Always maintain confidentiality regarding clients and practitioners.

It is also expected that you will maintain a high level of skill within this role or be very willing to learn at a fast pace. Please see list of following skills required for this role:

• High level of communication skills, both written and verbal complimented by a friendly tone of voice.
• Computer and IT skills: use of payment processing machines, Microsoft Office (including Word and Excel), navigation of diary system (Nookal).
• Attention to detail while multitasking in a fast-paced environment.
• Ability to time manage and organise a busy schedule.
• Interpersonal skills and an understanding for people from all walks of life.
• Competent in problem solving and reasoning.

Experience with the following is advantageous however not necessary for application:

• Nookal Diary Management Software
• HICAPS and EFTPOS processing
• Knowledge of Allied Health Care
• Previous receptionist experience