Phone Repair & Customer Experience Specialist

Phone Champ; Dubbo; On-site; AUD 45,000 - 60,000; Full time

Job summary

Tech Savvy is seeking a Phone Repair Technician for our store in Orana Shopping Mall, Dubbo. If you love phones and technology, enjoy helping customers, and have a friendly, professional demeanor, this is your chance to join a growing local business.

You will diagnose, repair and test devices, explain issues to customers clearly, handle inquiries, promote products, and support store operations. A flexible schedule including weekends and holidays is required, with a willingness to learn repairs.

Qualifications

• Friendly, professional, customer-oriented attitude.
• Strong communication, sales, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Willingness to learn new skills and technologies.
• Availability to work flexible hours, including weekends and holidays.
• Strong attention to detail.
• Presentable with a great smile.

Responsibilities

• Diagnose, repair and test phones, tablets and other devices.
• Provide estimates and quotes for repairs and services.
• Explain technical issues and solutions to customers clearly.
• Handle customer inquiries, complaints, and feedback.
• Promote and sell our products, services, and accessories.
• Process payments and transactions.
• Manage inventory, ordering, and stocking of supplies and equipment.
• Monitor store performance and compliance with company guidelines.

Skills

Customer service

Communication

Sales

Problem solving

Multitasking

Attention to detail

Teamwork

Learning mindset

Job description

Tech Savvy is seeking a Phone Repair Technician for our store in Orana Shopping Mall, Dubbo. If you love phones and technology, enjoy helping customers, and have a friendly, professional demeanor, this is your chance to join a growing local business.

You will diagnose, repair and test devices, explain issues to customers clearly, handle inquiries, promote products, and support store operations. A flexible schedule including weekends and holidays is required, with a willingness to learn repairs.