Mobile Phone Repair Technician

Phone Champ; Dubbo; On-site; AUD 45,000 - 60,000; Full time

Job summary

Tech Savvy is seeking a Phone Repair Technician for our store in Orana Shopping Mall, Dubbo. If you love phones and technology, enjoy helping customers, and have a friendly, professional demeanor, this is your chance to join a growing local business.

You will diagnose, repair and test devices, explain issues to customers clearly, handle inquiries, promote products, and support store operations. A flexible schedule including weekends and holidays is required, with a willingness to learn repairs.

Qualifications

• Friendly, professional, customer-oriented attitude.
• Strong communication, sales, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Willingness to learn new skills and technologies.
• Availability to work flexible hours, including weekends and holidays.
• Strong attention to detail.
• Presentable with a great smile.

Responsibilities

• Diagnose, repair and test phones, tablets and other devices.
• Provide estimates and quotes for repairs and services.
• Explain technical issues and solutions to customers clearly.
• Handle customer inquiries, complaints, and feedback.
• Promote and sell our products, services, and accessories.
• Process payments and transactions.
• Manage inventory, ordering, and stocking of supplies and equipment.
• Monitor store performance and compliance with company guidelines.

Skills

Customer service

Communication

Sales

Problem solving

Multitasking

Attention to detail

Teamwork

Learning mindset

Job description

Are you passionate about phones and technology? Do you enjoy helping customers and solving problems? Are you good with people and have an easy to get along with personality? If you answered yes to these questions, then we have an exciting opportunity for you!

We are looking for a Phone Repair Technician for our store in Orana Shopping Mall

To be successful in this role, you will need:

• A friendly, professional, and customer-oriented attitude
• Strong communication, sales, and problem-solving skills
• The ability to work independently and as part of a team
• The ability to multitask and prioritize tasks in a fast-paced environment
• The willingness to learn new skills and technologies
• The availability to work flexible hours, including weekends and holidays
• A strong attention to detail
• To be presentable and have a great smile!

As a Phone Repair Technician, you will:

• Diagnose, repair and test phones, tablets and other devices
• Provide estimates and quotes for repairs and servicesExplain technical issues and solutions to customers in a clear and understandable manner
• Handle customer inquiries, complaints, and feedback
• Promote and sell our products, services, and accessories
• Process payments and transactions
• Manage inventory, ordering, and stocking of supplies and equipment
• Monitor store performance and compliance with company guidelines

About Tech Savvy:

At Tech Savvy, we want to be different from your average Phone Shop. We want to be the go-to hub for electronics repair/advice/accessories in the greater local area. To do this, we put a big focus on our customer service. We want to build relationships with our customers. This means we get tons of referrals and many returning customers.

What we a really looking for:

More important than anything, we are looking for a personality that we can trust to reflect this business. We have worked really hard to create our great reputation within our community and we want someone who can further this. We want someone who is genuinely interested in our industry, is technologically savvy but also personable and is interested in being a part of our business as we continue to expand and grow.

Repair experience is a plus but is not required. All of our staff go through a thorough repair training process. We can teach repairs! But not personality.