Pharmacy Retail Supervisor: Lead & Elevate Service

Prime Group; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Free EAP

Flare platform discounts

Novated leasing

Training & development

Leadership programs

Supportive leaders

Christmas celebrations

Positive culture

Job summary

Prime Pharmacy Group is seeking a Pharmacy Retail Supervisor for Chemist Discount Centre Parkhill (Berwick) to lead a dedicated retail team and drive an outstanding in-store experience. Hours are 9:00am–5:00pm, Monday to Friday, with a focus on coaching, customer service, stock presentation and smooth daily operations.

You’ll mentor staff, ensure promotions are executed to a high standard and foster a positive, high-performing culture across the team.

Qualifications

• Previous retail experience, ideally within pharmacy, health, or a fast-paced retail environment.
• Experience in a supervisor, team leader or senior retail role.
• Outstanding customer service skills.
• A passion for developing and supporting others.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• A positive, solutions-focused attitude.
• A willingness to learn, grow and contribute to team success.
• Pharmacy experience will be highly regarded but is not essential.

Responsibilities

• Leading by example and delivering exceptional customer service.
• Supporting and motivating team members to achieve their best.
• Assisting with staff training, coaching and development through one-on-one catch ups.
• Supporting retail operations and daily workflow management.
• Ensuring merchandising displays and promotional activity are executed to a high standard.
• Assisting with inventory management, stock presentation and replenishment.
• Helping achieve sales and performance targets.
• Managing customer enquiries and resolving issues professionally.
• Ensuring compliance with company policies and procedures.
• Creating a positive, collaborative and high-performing team culture.
• Managing QSPP for the pharmacy (Pharmacy related standards audit process).

Skills

Retail leadership

Customer service

Communication

Organisation

Staff training

Team motivation

Problem solving

Job description

Prime Pharmacy Group is seeking a Pharmacy Retail Supervisor for Chemist Discount Centre Parkhill (Berwick) to lead a dedicated retail team and drive an outstanding in-store experience. Hours are 9:00am–5:00pm, Monday to Friday, with a focus on coaching, customer service, stock presentation and smooth daily operations.

You’ll mentor staff, ensure promotions are executed to a high standard and foster a positive, high-performing culture across the team.