Pharmacy Retail Manager

Gooding Drive Pharmacy; Gold Coast City; On-site; AUD 65,000 - 95,000; Full time

Job summary

Merrimac Pharmacy on the Gold Coast is seeking a driven Pharmacy Retail Manager to oversee customer service, merchandising, stock control, and daily operations in a busy community setting.

You will work closely with the pharmacy owner to ensure smooth retail processes, accurate inventory, and compliant patient accounts while maintaining a welcoming, well-presented store.

Qualifications

• 2 years’ pharmacy experience OR 1 year in a similar retail stock/operations role.
• Completed S2/S3 Pharmacy Medicines Course.
• Current Australian driver licence.
• Current First Aid and CPR certification.
• Experience with pharmacy management software and inventory systems.
• Working knowledge of QSPP requirements and pharmacy retail standards.

Responsibilities

• Provide professional customer service and build positive relationships with patients and customers.
• Offer accurate S2/S3 product guidance within scope and refer clinical enquiries to the pharmacist when required.
• Implement planograms, promotions, and seasonal displays.
• Maintain high standards of store presentation, product placement, and shelf replenishment.
• Ensure promotional pricing and retail displays are accurate and up to date.
• Oversee patient accounts, including account maintenance, monitoring outstanding balances, and follow-up on payments.
• Assist with daily operational and administrative tasks in collaboration with the pharmacy owner.
• Maintain accurate records and support compliance with relevant QSPP requirements and pharmacy procedures.

Skills

Pharmacy experience

Organisational skills

Communication skills

Attention to detail

Driver licence

First Aid/CPR

Education

S2/S3 Pharmacy Medicines Course

Tools

Pharmacy management software

Inventory systems

Job description

Merrimac Pharmacy is seeking an organised, proactive, and customer-focused team member to join our pharmacy. This varied, hands-on role combines S2/S3 customer service with responsibility for retail merchandising, stock control, patient accounts, and daily pharmacy operations.

Working closely with the pharmacy owner, you will help ensure the smooth running of retail operations, maintain high standards of store presentation, and support efficient business processes.

We are a small independent community pharmacy operating Monday-Saturday, we offer local home delivery, webster packing, LAOI, sleep apnoea and vaccine services. Our pharmacy is situated between a medical centre and National Custom Compounding.

Pharmacy Retail Manager

About the Role

Key Responsibilities

Customer Service

• Provide professional customer service and build positive relationships with patients and customers.
• Offer accurate S2/S3 product guidance within scope and refer clinical enquiries to the pharmacist when required.

Retail & Merchandising

• Implement planograms, promotions, and seasonal displays.
• Maintain high standards of store presentation, product placement, and shelf replenishment.
• Ensure promotional pricing and retail displays are accurate and up to date.

Stock Control & Inventory

• Process supplier invoices accurately and maintain organised stock records.
• Manage stock ordering, date checking, rotation, and inventory levels.
• Liaise with supplier representatives regarding stock and promotional requirements.

Pharmacy Operations & Patient Accounts

• Oversee patient accounts, including account maintenance, monitoring outstanding balances, and following up on payments.
• Assist with daily operational and administrative tasks in collaboration with the pharmacy owner.
• Maintain accurate records and support compliance with relevant QSPP requirements and pharmacy procedures.

Essential Requirements

• 2 years’ pharmacy experience OR 1 year in a similar retail stock/operations role.
• Completed S2/S3 Pharmacy Medicines Course.
• Current Australian driver licence.
• Current First Aid and CPR certification.Strong organisational, communication, and attention-to-detail skills.
• Experience with pharmacy management software and inventory systems.
• Working knowledge of QSPP requirements and pharmacy retail standards.

About You

You are reliable, motivated, and detail-oriented, with the ability to work independently and collaboratively with the pharmacy owner. You enjoy balancing customer service with retail and administrative responsibilities and take pride in keeping the pharmacy organised, efficient, and welcoming.