Pharmacy Retail Manager

TerryWhite Chemmart; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Job summary

TerryWhite Chemmart Keilor Village is seeking a Retail Manager with strong leadership to drive store performance and customer service excellence. Prior retail management experience in a community pharmacy is preferred, or 3+ years as a pharmacist assistant/dispensary technician aiming to advance.

You will coach pharmacy assistants, manage stock and merchandising, lead campaigns, and ensure compliance while delivering profitable results and supporting the pharmacy team and community.

Qualifications

• Leadership and coaching capabilities are essential.
• Strong communication and customer service orientation.
• Commercial focus with sales and performance targets.
• Ability to manage stock, merchandising and seasonal campaigns.

Responsibilities

• Values based leadership and coaching of pharmacy assistants.
• Drive retail sales, profitability and KPI targets.
• Manage ordering, stock-takes, credits and OTC stock.
• Oversee merchandising, promotions and seasonal campaigns.
• Monitor operations and identify improvement opportunities.
• Analyse sales and performance results.
• Maintain a fresh, compliant retail environment.
• Resolve customer inquiries professionally.
• Foster supplier relationships for business benefits.

Skills

Leadership

Coaching

Communication

Stock management

Sales focus

Tools

POS system

Job description

TerryWhite Chemmart Keilor Village is seeking an exceptional individual to be our Retail Manager. Prior experience as a Retail Manager is important. Alternatively, applicants with greater than 3 years of full-time experience in an Australian Community Pharmacy as a pharmacy assistant or a dispensary technician who are looking to advance their careers will also be considered.

Our pharmacy is focused on providing total quality health and well-being solutions to empower individuals and strengthen our community. It prides itself on fostering an innovative and collaborative care culture.

The retail manager has a critical role in supporting pharmacy services by managing key commercial imperatives. Leadership skills are a must and will be required to foster a performance-based culture that meets key organisational priorities.

Key Responsibilities

• Values based leadership
• Coaching, managing, developing pharmacy assistants
• Maintain and develop systems and processes that deliver exceptional customer service
• Adopting and infusing organisational values in all aspects of management and leadership
• Driving retail sales, profitability and key performance targetsExecuting and managing ordering, stock-takes, credits and managing all aspects of OTC stock management
• Managing merchandising, catalogue promotions and other seasonal campaigns
• Monitoring daily retail operations and identifying opportunities for improvement
• Analysing sales and performance results
• Maintaining an exciting, fresh and well-presented retail environment
• Ensuring high standards of compliance, workplace safety and professional practice
• Managing customer enquiries and resolving issues professionally
• Foster relationships with suppliers and sales representatives to maximise benefits for the pharmacy
• Working closely with pharmacy business partners to meet business objectives

Key Requirements

• Excellent communication skills with the ability to listen to, analyse and discuss business strategy and solutions.
• Commercial focus and target orientation. Motivated by achieving sales and performance results
• Being able to work independently and execute reliably with an eye for detail.
• Tenacity for coaching and education.
• Attractive remuneration is offer for the right candidate.