Pharma Customer Service & Logistics Specialist

Spw Group; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Spw Group in Sydney is seeking a Customer Service Specialist to manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery. You will handle calls and emails, maintain records, support logistics, and liaise with sales and finance to resolve issues, contributing to a quality healthcare-focused operation.

The role offers a collaborative environment with a focus on accuracy, responsiveness, and professional customer engagement, with

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong written and verbal communication skills with ability to manage feedback and complaints.
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately.
• Maintain customer service and logistics registers, ensuring timely updates.
• Collaborate with internal teams, including sales and finance, to address customer needs.
• Conduct shipping and invoicing tasks in the inventory management system.
• Provide administrative support and manage customer records effectively.
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Communication skills

Teamwork

Tools

Microsoft Excel

Microsoft Office

Inventory management system

Job description

Spw Group in Sydney is seeking a Customer Service Specialist to manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery. You will handle calls and emails, maintain records, support logistics, and liaise with sales and finance to resolve issues, contributing to a quality healthcare-focused operation.

The role offers a collaborative environment with a focus on accuracy, responsiveness, and professional customer engagement, with