Pharma Customer Experience & Logistics Specialist

Frog Recruitment; Willoughby; On-site; AUD 55,000 - 70,000; Full time

Job summary

Frog Recruitment in New South Wales seeks a Customer Service Specialist to manage inquiries, process orders, and coordinate communication across departments for seamless service delivery.

You will handle customer calls and emails, maintain records, and collaborate with sales and finance to meet client needs in a fast-paced healthcare environment. A proactive, accurate approach is essential.

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints.
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management.
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Healthcare sector

Excel

Microsoft Office

Tools

Microsoft Office

Job description

Frog Recruitment in New South Wales seeks a Customer Service Specialist to manage inquiries, process orders, and coordinate communication across departments for seamless service delivery.

You will handle customer calls and emails, maintain records, and collaborate with sales and finance to meet client needs in a fast-paced healthcare environment. A proactive, accurate approach is essential.