Industrial Sales & Service Specialist

Spw Group; Sydney; Sur place; AUD 55 000 - 70 000; Plein temps

Résumé du poste

Spw Group in Sydney is seeking a Customer Service Specialist to manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery. You will handle calls and emails, maintain records, support logistics, and liaise with sales and finance to resolve issues, contributing to a quality healthcare-focused operation.

The role offers a collaborative environment with a focus on accuracy, responsiveness, and professional customer engagement, with

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong written and verbal communication skills with ability to manage feedback and complaints.
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management.

Responsabilités

• Handle incoming calls and emails from customers, processing orders and requests accurately.
• Maintain customer service and logistics registers, ensuring timely updates.
• Collaborate with internal teams, including sales and finance, to address customer needs.
• Conduct shipping and invoicing tasks in the inventory management system.
• Provide administrative support and manage customer records effectively.
• Liaise with external partners to track shipments and resolve issues.

Connaissances

Customer service

Office administration

Communication skills

Teamwork

Outils

Microsoft Excel

Microsoft Office

Inventory management system

Description du poste

Customer Service Specialist

2067 Chatswood Frog Recruitment

Posted today

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Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills & experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.