Pharma Customer Experience Specialist

Kfc Adco Limited; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Kfc Adco Limited is seeking a Customer Service Specialist to maintain high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery.

Key responsibilities include handling calls and emails, updating registers, building loyalty, collaborating with sales and finance, and managing shipping and invoicing in the inventory system.

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Communication skills

Team collaboration

Excel

Tools

Microsoft Excel

Job description

Kfc Adco Limited is seeking a Customer Service Specialist to maintain high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery.

Key responsibilities include handling calls and emails, updating registers, building loyalty, collaborating with sales and finance, and managing shipping and invoicing in the inventory system.