Guest-Focused Team Member — Fast, Friendly Service

Kfc Adco Limited; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Kfc Adco Limited is seeking a Customer Service Specialist to maintain high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery.

Key responsibilities include handling calls and emails, updating registers, building loyalty, collaborating with sales and finance, and managing shipping and invoicing in the inventory system.

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Communication skills

Team collaboration

Excel

Tools

Microsoft Excel

Job description

Customer Service Specialist

Customer Service Specialist

Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills & experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.