Customer Service & Admin Specialist

PFD Food Services Pty Ltd; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted food

Travel discounts

Entertainment discounts

Gym membership

Staff parking

Staff benefits package

Job summary

PFD Food Services Pty Ltd in Australia is seeking an energetic, customer‑focused Administration / Customer Service Representative. You’ll be the first point of contact for our valued customers, handling orders, enquiries and resolving issues with professionalism and care in a fast‑paced environment.

You’ll process orders via phone, email, fax and online channels, create and update customer records, and assist other departments with administrative tasks while upholding health, safety and

Qualifications

• Professional phone manner and ability to build lasting customer relationships.
• Exceptional time management and organisational skills.
• Problem-solving mindset with attention to detail.
• Confidence in selling and negotiating with customers.
• Understanding of the full-service cycle from order to delivery.
• Team-first attitude with flexibility to assist where needed.

Responsibilities

• Receive and manage a high volume of inbound customer calls.
• Accurately process orders via phone, email, fax, and online channels.
• Make outbound calls to follow up with customers and share product updates.
• Communicate stock availability and suggest alternatives.
• Handle and record customer complaints and ensure follow-up.
• Create and update customer records and assist in setting up new accounts.
• Generate custom pantry/order sheets using customer order history.
• Support other departments with administrative tasks.
• Adhere to workplace health, safety, food safety, and compliance policies.

Skills

Customer service

Time management

Problem solving

Sales / negotiation

Order-to-delivery knowledge

Team player

Job description

PFD Food Services Pty Ltd in Australia is seeking an energetic, customer‑focused Administration / Customer Service Representative. You’ll be the first point of contact for our valued customers, handling orders, enquiries and resolving issues with professionalism and care in a fast‑paced environment.

You’ll process orders via phone, email, fax and online channels, create and update customer records, and assist other departments with administrative tasks while upholding health, safety and