Pet Resort Operations Leader

Camelot Pet Group; Perth; Sur place; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Camelot Pet Group seeks an experienced Pet Resort Manager to lead operations at our Karnup facility. You will supervise staff, manage daily activities and ensure exceptional care for animals and owners alike.

The role requires strong leadership, budgeting, and compliance with welfare and safety standards. You will drive bookings, maintain records and partner with veterinary professionals when required.

Qualifications

• Proven experience in pet resort, boarding facility or animal care management.
• Strong knowledge of animal health, welfare and welfare regulations.
• Demonstrated leadership and ability to supervise multiple staff.
• Excellent customer service and staff coaching skills.
• Familiarity with pet care records and software systems.

Responsabilités

• Oversee daily operations of the pet resort including staffing and scheduling.
• Lead a team of pet care staff ensuring high-quality animal care.
• Monitor animal health and welfare and liaise with veterinary professionals as needed.
• Develop SOPs aligned with animal welfare regulations.
• Ensure compliance with animal protection laws and health and safety requirements.
• Manage facilities maintenance, hygiene and enrichment for animals.
• Maintain detailed records of each animal's needs and care.
• Handle reservations, bookings and guest satisfaction.
• Manage budgets, control costs and boost resort profitability.
• Recruit, train and mentor staff to uphold standards.

Connaissances

Leadership

Staff management

Budgeting

Customer service

Animal welfare

Scheduling

Communication

Health & safety

Record-keeping

Pet first aid knowledge

Formation

Certificate in animal care or related qualifications

Outils

Pet management software

Description du poste

Camelot Pet Group seeks an experienced Pet Resort Manager to lead operations at our Karnup facility. You will supervise staff, manage daily activities and ensure exceptional care for animals and owners alike.

The role requires strong leadership, budgeting, and compliance with welfare and safety standards. You will drive bookings, maintain records and partner with veterinary professionals when required.