Senior Receptionist / Kennel Attendant

The Dog House Pet Resort; Geelong; On-site; AUD 30,000 - 41,000; Part time

Job summary

The Dog House Pet Resort in Mount Duneed, VIC, is seeking a Casual Senior Receptionist and Kennel Attendant to join our busy boarding facility. This is a dynamic, physically demanding role with a 7-day rotating roster.

You will handle phone and email enquiries, client check-ins/outs, and coordinate bookings while assisting with kennel duties and team supervision. Prior kennel and reception experience are essential.

Qualifications

• Prior kennel experience is essential.
• Experience in a busy reception role is essential.
• Ability to lead teams in a fast-paced environment.

Responsibilities

• Manage day-to-day operations of the facility.
• Handle busy phone line and email service, arrivals and departures.
• Deliver personalized customer service and care.
• Liaise with clients, animal attendants and veterinarians.
• Monitor and communicate pet medical, behavioural or wellbeing concerns.
• Complete office duties including reservations and scheduling.
• Collaborate with management to improve operations.
• In kennel role: daily cleaning, guest observation, feeding and basic grooming.

Skills

Kennel experience

Teamwork

Communication skills

Initiative

Work ethic

Ability to learn

Punctuality

Leadership experience

Job description

The Dog House Pet Resort – Mount Duneed VIC

Casual Senior Receptionist and Kennel Attendant

About us – The Dog House Pet Resort is a family owned business that prides itself on being Geelong and the Surf coast’s premier boarding kennel, providing the highest standard of care and customer service to all our guests. Located between Torquay and Geelong.

About The Role

We are looking for a Senior Receptionist and kennel attendant to join our team on a casual basis.

This position will lead to permanent hours for the right candidate.

You must be able to work a 7-day rotating roster including public holidays when needed. Shifts may vary from 7am-5pm and 7am-2pm. This is a physically demanding role.

Prior experience within a boarding or daycare facility is a must. Experience in a busy reception role is a must.

This is not your typical reception role! Our office team are the first point of call for all communication across our facility, including clients, animal attendants, veterinarians, suppliers, etc.

The ability to help lead dynamic teams in a fast paced and demanding environment is therefore essential.

Duties and Responsibilities when working in the reception role:

• Assisting to manage the day-to-day operations of the facility
• Managing a busy phone line and email service as well as arrivals and departures.
• Delivering personalised customer service and care
• Liaising with clients, animal attendants veterinarians, suppliers, etc.
• Managing, communicating and following up pet medical, behavioural or wellbeing concerns
• Executing the accurate completion of office responsibilities including: high volume phone and email enquiries, online reservation requests, scheduling reservations and additional services, conducting inspections, general administrative duties, etc.
• Working closely with management to improve business operations

Duties and Responsibilities when working in the Animal Attendant role:

• . Daily cleaning and maintenance of the kennel and accommodation
• . High observation of guests (nutrition, special needs, identifying and reporting to supervisor)
• . Feeding, Administering medication and daily health checks
• . Basic grooming (baths & blow-drying)

Skills –

• . Experience in a kennel environment
• . Proven ability to work in a team / fantastic communication skills
• . Motivated with strong initiative
• . Exceptional animal skills showing a great level of care to our guests
• . Willingness to learn and adapt
• . Fantastic work ethic

Key Selection Criteria:

• High Emotional Intelligence
• A minimum 3 years industry experience
• Previous experience in a busy reception (ideally a high volume Veterinary clinic or similar)
• Knowledge of dog breed, health, and behavioural requirements
• Excellent customer service skills and the willingness to build meaningful relationships with clients
• Strong written and verbal communication skills with a positive attitude.
• Strong teamwork and collaboration skills. Willingness to jump at the chance to help others in your team and get personal satisfaction from seeing others succeed.
• The ability to think practically, problem-solve and think on your feet
• Great time management skills, and successfully plan your own time as well as being able to assist others to plan and prioritise their workload. Ability to work at a brisk pace and carry out tasks to required timeframes.
• The ability to learn and understand complex reservation and facility terms, policies and procedures and effectively communicate and execute them
• Computer literate with the ability to learn new programs with ease
• Dependability and punctuality
• Initiative and the ability to multitask with effective prioritisation. The ability to work independently, and willingness to ask for guidance for more complex matters
• Supervisory or leadership experience preferred

If you feel this is you we would love to hear from you!