Pet Resort Manager

Camelot Pet Group; Perth; On-site; AUD 80,000 - 110,000; Full time

Job summary

Camelot Pet Group seeks an experienced Pet Resort Manager to lead operations at our Karnup facility. You will supervise staff, manage daily activities and ensure exceptional care for animals and owners alike.

The role requires strong leadership, budgeting, and compliance with welfare and safety standards. You will drive bookings, maintain records and partner with veterinary professionals when required.

Qualifications

• Proven experience in pet resort, boarding facility or animal care management.
• Strong knowledge of animal health, welfare and welfare regulations.
• Demonstrated leadership and ability to supervise multiple staff.
• Excellent customer service and staff coaching skills.
• Familiarity with pet care records and software systems.

Responsibilities

• Oversee daily operations of the pet resort including staffing and scheduling.
• Lead a team of pet care staff ensuring high-quality animal care.
• Monitor animal health and welfare and liaise with veterinary professionals as needed.
• Develop SOPs aligned with animal welfare regulations.
• Ensure compliance with animal protection laws and health and safety requirements.
• Manage facilities maintenance, hygiene and enrichment for animals.
• Maintain detailed records of each animal's needs and care.
• Handle reservations, bookings and guest satisfaction.
• Manage budgets, control costs and boost resort profitability.
• Recruit, train and mentor staff to uphold standards.

Skills

Leadership

Staff management

Budgeting

Customer service

Animal welfare

Scheduling

Communication

Health & safety

Record-keeping

Pet first aid knowledge

Education

Certificate in animal care or related qualifications

Tools

Pet management software

Job description

About the role

We are seeking an experienced Pet Resort Manager to join our team in Karnup, WA 6176. This is a pivotal management position responsible for overseeing all aspects of our pet resort operations, ensuring the highest standards of animal care, customer service, and facility management. As Pet Resort Manager, you will lead a dedicated team, manage daily operations, and maintain our reputation as a premier destination for pet boarding, daycare, and wellness services. This role is central to delivering exceptional experiences for both our animal guests and their owners, whilst ensuring compliance with animal welfare standards and veterinary best practices.

Key responsibilities

• Oversee all day-to-day operations of the pet resort, including staffing, scheduling, and resource allocation
• Manage and supervise a team of pet care staff and support personnel, ensuring consistent delivery of high-quality animal care
• Monitor animal health and welfare, identifying any signs of illness or distress and liaising with veterinary professionals as needed
• Develop and implement standard operating procedures aligned with animal welfare regulations and best practices
• Ensure compliance with relevant legislation, including animal protection laws and health and safety requirements
• Manage facilities maintenance, hygiene standards, and environmental enrichment for animals in our care
• Maintain detailed records of each animal's behaviour, health, dietary requirements, and special needs
• Handle customer relations, bookings, and ensure satisfaction with our services
• Manage budgets, control costs, and optimise resort profitability
• Recruit, train, and develop staff to maintain high standards of animal care and customer service
• Conduct regular health and safety audits and implement corrective actions where necessary

What we're looking for

• Proven experience in pet resort, boarding facility, or animal care management is an advantage
• Strong knowledge of animal behaviour, health, and welfare standards in domestic pets
• Demonstrated leadership and team management capabilities, with experience supervising multiple staff members
• Excellent understanding of relevant animal protection and welfare legislation in Western Australia
• Proficiency in customer service and the ability to manage guest relations effectively
• Sound business acumen, including budgeting, financial management, and operational planning
• Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment
• Knowledge of record-keeping systems and experience with pet management or booking software
• Ability to work collaboratively with veterinary professionals to ensure animal welfare standards are met
• Communication and interpersonal skills, with a professional and calm demeanor
• Preferably, certification in animal care, pet first aid, or relevant qualifications in animal management