Compassionate Pet Aftercare Coordinator

Invocare Limited; Australia; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

InvoCare, a leader in funeral services across Australia, invites applications for a Client Care Coordinator. You will support families by delivering empathetic pet aftercare services, coordinating between client care, preparation, operation and cremation teams, and assisting during viewings and ash collection.

The role emphasizes compassionate communication, strong organisational skills, and the ability to manage multiple tasks in a respectful, fast-paced environment.

Qualifications

• Exceptional customer service skills and clear communication.

Responsibilities

• Provide professional pet aftercare services with compassion and empathy.
• Coordinate information between client care, preparation, operation and cremation teams.

Skills

Customer service

Communication

Organisation

Empathy

Multitasking

Resilience

Job description

InvoCare, a leader in funeral services across Australia, invites applications for a Client Care Coordinator. You will support families by delivering empathetic pet aftercare services, coordinating between client care, preparation, operation and cremation teams, and assisting during viewings and ash collection.

The role emphasizes compassionate communication, strong organisational skills, and the ability to manage multiple tasks in a respectful, fast-paced environment.