Pet Care Key Account Manager: Growth & Cross-Functional

Davidson; Gold Coast City; On-site; AUD 75,000 - 110,000; Full time

Job summary

Davidson is seeking a commercially minded Key Account Manager to drive growth across pet specialty, independent retail, wholesale, e-commerce and alternative channels. You will manage day-to-day relationships, support account plans and coordinate promotions with internal teams across Sales, Marketing and Finance.

Ideal candidates have FMCG experience, strong communication and negotiation skills, and a proactive approach to improving sales performance and distribution.

Qualifications

• Experience in account coordination or sales support.
• Experience supporting customer plans, promotions, forecasts and account administration.
• Exposure to specialty retail, independent retail, wholesale, e-commerce or alternative sales channels.
• Strong communication and stakeholder-management skills.
• Developing commercial and negotiation capability.

Responsibilities

• Build and maintain day-to-day relationships with assigned customers.
• Help develop and implement customer account plans, sales targets and growth initiatives.
• Prepare sales forecasts and maintain accurate customer and account information.
• Coordinate customer promotions, including costings, execution and post-promotional reviews.
• Support range, pricing, distribution and planogram activity across assigned accounts.
• Respond to customer enquiries relating to supply, service, product quality and order performance.
• Coordinate trade shows, sales events and other channel-based activities.
• Monitor customer investment and account expenditure against budgets.
• Share customer, competitor and market insights with internal teams.
• Prepare account updates and participate in customer and internal sales meetings.
• Identify opportunities to improve sales performance and engagement.

Skills

Account management

Sales support

Customer relationship

Forecasting

Negotiation

Stakeholder management

Education

Bachelor's degree

Tools

CRM software

Excel

ERP

Job description

Davidson is seeking a commercially minded Key Account Manager to drive growth across pet specialty, independent retail, wholesale, e-commerce and alternative channels. You will manage day-to-day relationships, support account plans and coordinate promotions with internal teams across Sales, Marketing and Finance.

Ideal candidates have FMCG experience, strong communication and negotiation skills, and a proactive approach to improving sales performance and distribution.