Perth Desktop Support Engineer: End-User IT Excellence

Technical Resources; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCar

Ongoing learning, certifications, and 

Future skills training

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is hiring a Desktop Support Engineer to deliver end-user services across Perth CBD. You will handle hardware and software break/fix, remote support, software deployment, and device relocation for our customers.

You must be an Australian citizen and will provide support for laptops, desktops, printers, and mobility devices, while maintaining high customer service standards and clear communication.

Qualifications

• Exceptional customer experience in End User Services.
• Ability to prioritise work to ensure achievement of all service level agreements.
• Knowledge of laptops, desktops, printers, media and audio‑visual equipment, BYOD.
• Excellent verbal and written communication; able to articulate technical information clearly.

Responsibilities

• Be the reliable first point of contact — log, triage and resolve tickets to a documented standard.
• Work through desktop and laptop faults methodically — boot and performance issues, drivers, patches, crashes.
• Handle identity and access requests — password resets, MFA re-registration, new starter accounts.
• Give new starters a properly prepared device — enrolment, standard build and application packages.
• Look after mobility devices end to end — phones and tablets configured to policy and apps issues.
• Keep hardware, peripherals and print services running — fault‑find, warranty & repairs, asset register.
• Document what you fix — create resolution notes and knowledge base entries.

Skills

Exceptional customer experience

Prioritise work

Excellent communication

Autonomous work management

Tools

Laptops

Desktops

Printers

BYOD & mobility

Job description

Datacom is hiring a Desktop Support Engineer to deliver end-user services across Perth CBD. You will handle hardware and software break/fix, remote support, software deployment, and device relocation for our customers.

You must be an Australian citizen and will provide support for laptops, desktops, printers, and mobility devices, while maintaining high customer service standards and clear communication.