End-User Desktop Support Engineer

Datacom; Orange City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC​a

Certifications and career development

Industry discounts

Wellbeing support

Employee benefits

Job summary

Datacom is seeking a Desktop Support Engineer to provide end user services and comprehensive hardware and software break/fix support for customers across Australia. You will handle incident triage, device provisioning, and device lifecycle management, ensuring timely resolutions and clear documentation.

The role requires strong customer service, effective communication, and the ability to work autonomously while delivering consistent support and guidance to users and new starters.

Qualifications

• Exceptional customer experience with regard to end user services.
• Ability to prioritise work to ensure achievement of all service level agreements.
• Sound knowledge of laptops, desktop PCs, printers, media and AV equipment, BYOD and mobility.
• Excellent verbal and written communication and the ability to articulate technical information to the target audience.

Responsibilities

• Be the reliable first point of contact — log, triage and resolve tickets to a documented standard, keeping the person updated.
• Work through desktop and laptop faults methodically — boot and performance issues, drivers and patch problems, crashes and freezes.
• Handle identity and access requests carefully — password resets, MFA re-registration, new starter accounts and group changes.
• Give new starters a properly prepared device — enrolment, standard build and application packages completed to procedure.
• Look after mobility devices end to end — phones and tablets configured to policy, issues troubleshot, provisioning handled.
• Keep hardware, peripherals and print services running — fault-find and swap out devices, manage warranty and repair jobs, maintain asset register.
• Document what you fix — clear resolution notes and knowledge base articles.

Skills

Exceptional customer experience

Time management

Verbal and written communication

Job description

Datacom is seeking a Desktop Support Engineer to provide end user services and comprehensive hardware and software break/fix support for customers across Australia. You will handle incident triage, device provisioning, and device lifecycle management, ensuring timely resolutions and clear documentation.

The role requires strong customer service, effective communication, and the ability to work autonomously while delivering consistent support and guidance to users and new starters.