Personal Banking Advisor - Shepparton, VIC

Westpac; Greater Shepparton; In loco; AUD 39.000 - 48.000; Part-time

Vantaggi offerti da questo lavoro

Mortgage rate discounts

Leave options: Culture, Lifestyle &amp

Learning & development opportunities

Volunteer programs

Employee banking benefits

Descrizione del lavoro

Westpac is hiring a part-time Personal Banking Advisor in Shepparton. You will welcome customers, discuss needs, and provide tailored banking solutions both in-branch and over the phone. The role focuses on delivering great service while working toward sales and referrals targets.

Hours are 30.4 per week across 4 days, with a 9am–5pm window and days to be agreed. Training and development support are provided to help you grow in your banking career.

Competenze

• Customer service experience, ideally in a customer-facing or phone-based role with targets.
• Resilience and ability to stay calm in challenging situations.
• Comfortable working toward sales/referral targets and calling customers.
• Numerical capability with cash handling and financial transactions accuracy.
• Energetic personality with genuine passion for helping people.
• Willingness to learn and adapt to banking procedures and technologies.

Mansioni

• Welcome customers at the branch and engage to uncover needs and offer tailored banking solutions.
• Assist customers in-person and over the phone using product knowledge to reach goals.
• Refer customers to specialised Banking teams when appropriate.
• Commit to training and ongoing development to flourish in the role.

Conoscenze

Customer service

Sales

Phone-based

Targets

Resilience

Cash handling

Descrizione del lavoro

Job Description

• Permanent part-time opportunity available at Westpac’s Shepparton branch
• Genuine opportunity to begin a long-lasting career
• Maintain a perfect work / life balance in this part-time role
• Hours: 30.4 hours per week across 4 days

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role of 30.4 hours per week from 9am – 5pm approx. across days to be agreed upon with the successful candidate!

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.