Personal Banker - Mount Waverley, VIC

Westpac Bank; Melbourne; In loco; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mortgage discounts for employees

Leave options: Culture, Lifestyle and?

Learning and development opportunities

Volunteer initiatives

Descrizione del lavoro

Westpac is seeking a Personal Banker at our Mount Waverley branch to proactively engage with customers in-person and by phone, uncovering financial needs and guiding them toward appropriate solutions. You will refer customers to specialist banking teams, coach them on digital banking, and work toward sales and referral targets with a strong commitment to exceptional service.

This full-time, branch-based role operates Monday to Friday, with training provided to develop product knowledge and

Competenze

• Banking experience is ideal but not essential; high-performer energy and strong customer relationships are key to driving success.
• Strong experience in a customer-facing / phone-based sales role.
• Resilience, tenacity, and ability to flex; no two days or customers are the same.
• Proven experience of achieving performance KPIs with an uncompromising commitment to exceptional customer service.
• Comfortable with numbers and navigating multiple systems.

Mansioni

• Engage with customers in-person and over the phone to uncover financial needs and guide solutions.
• Refer customers to specialist banking teams (e.g., Home Loans, Business Banking) as appropriate.
• Coach customers on digital banking offerings and ensure smooth usage of self-service tools.
• Work toward sales and referral targets while delivering outstanding customer service.

Conoscenze

High-performer energy

Strong customer relationships

Customer-facing / phone-based sales

Resilience and tenacity

Numbers and multi-system navigation

Descrizione del lavoro

• Permanent full-time opportunity available at Westpac’s Mount Waverley branch
• Genuine opportunity to begin a long-lasting career
• Empower our customers to make the most of their money

What’s the role?

As a Personal Banker with Westpac, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilisingyour expert product knowledge to assist them in achieving their financial goals.You willrefer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.Thisrewardingrole blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empoweringourcustomers to make the most of their money!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What do I need?

• Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
• Strong experience in a customer-facing / phone-based sales role
• Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!
• Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career developmentCheck out our FAQs and internal support resources here.

We may close this job advertisement earlier than the advertised closing date if suitable candidates areidentified. We encourage you to apply as soon as possible.