Personal Banking Advisor - Edwardstown, SA

Westpac; Adelaide; On-site; AUD 32,000 - 42,000; Part time

Job summary

Westpac is recruiting a Personal Banking Advisor for our Edwardstown branch in SA. This is a permanent part-time role, 25 hours per week, 10am–3pm, Monday to Friday. You will greet customers, understand their financial needs and offer tailored banking solutions in-branch and over the phone.

You will work with a supportive team, receive comprehensive training, and may travel to other Westpac Group branches in the area to cover planned or unplanned leave. No banking experience?

Qualifications

• Experience in customer-facing or phone-based role with targets.
• Resilience to handle challenging situations.
• Comfortable with sales/referral targets and outbound calls.
• Strong numerical/cash handling and financial transactions accuracy.
• Energetic personality with a passion for helping people.
• Willing to learn and adapt to new banking procedures and technologies.

Responsibilities

• Welcome customers and tailor banking solutions in-branch and over the phone.
• Assist customers in achieving financial goals with product knowledge.
• Refer customers to specialised Banking teams when needed.
• Travel to other Westpac branches as required.

Skills

Customer service

Sales

Resilience

Call customers

Numerical ability

Job description

Personal Banking Advisor - Edwardstown, SA

Edwardstown, SA, Australia

Job Description

• Permanent part-time opportunity available at Westpac’s Edwardstown branch
• Genuine opportunity to begin a long-lasting career
• Hours:25 hours per week across Mon – Fri

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 10am – 3pm across and inclusive of Monday to Friday.This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates areidentified. We encourage you to apply as soon as possible.