Personal Banking Advisor - Swan Hill, VIC

Westpac; Swan Hill; Sur place; AUD 39 000 - 50 000; Temps partiel

Résumé du poste

Westpac in Swan Hill, VIC is seeking a part-time Personal Banking Advisor to join our branch team. You will welcome customers, listen to their needs and offer tailored banking solutions, both in person and over the phone, to help them reach their financial goals.

Working approximately 30.4 hours per week across Monday to Friday, you’ll be supported by comprehensive training and ongoing development, with a focus on delivering exceptional service and achieving sales targets while building lasting

Qualifications

• Customer service and sales experience, preferably in a customer-facing or phone-based role with targets.
• Resilience to stay calm under pressure when handling challenging situations.
• Comfortable working toward sales / referral targets and calling customers.
• Numerical capability with cash handling and financial transactions.
• Energetic personality with a genuine passion for helping people.
• Willingness to learn and adapt to banking procedures and technologies.

Responsabilités

• Welcome customers to Westpac and engage in conversations to uncover their needs and provide tailored banking solutions.
• Assist customers in achieving their financial goals, both in-person and over the phone, and refer them to specialised Banking teams when necessary.
• Empower customers to make the most of their money through appropriate product recommendations.

Connaissances

Customer service

Sales

Resilience

Numerical ability

Communication

Description du poste

Personal Banking Advisor - Swan Hill, VIC

Swan Hill, VIC, Australia

Job Description

• Permanent part-time opportunity available at Westpac’s Swan Hill branch
• Genuine opportunity to begin a long-lasting career
• Empower our customers to make the most of their money
• Hours:30.4 hours per week across Mon to Fri

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role of approximately 30.4 hours per week, with start and finish times varying between 8.30am – 5pmacross and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates areidentified. We encourage you to apply as soon as possible.