Personal Banking Advisor - Mount Gambier, SA

St George Bank; City of Mount Gambier; Vor Ort; AUD 34.000 - 52.000; Teilzeit

Benefits dieser Stelle

Mortgage rates

Wellbeing leave

Career development

Zusammenfassung

Westpac Mount Gambier is seeking a Personal Banking Advisor for a part-time role at our local branch. You’ll welcome customers, understand their needs, and provide tailored banking solutions both in-branch and via phone.

The role emphasizes service excellence, target-driven sales, and collaborative teamwork to empower customers with their money. The position involves 26.5 hours per week across Wed, Thu and Fri, with training and ongoing development provided to help you grow within Westpac’s

Qualifikationen

• Customer service and sales experience, ideally in a customer-facing role with targets.
• Resilience to stay calm and composed in challenging situations.
• Comfortable meeting sales/referral targets and calling customers.
• Numerical capability with cash handling and financial transactions accuracy.
• Energetic personality with a genuine passion for helping people.
• Willingness to learn and adapt to new banking procedures and systems.

Aufgaben

• Welcome customers to the branch and engage in conversations to uncover needs.
• Provide tailored banking solutions using product knowledge, in-person or over the phone.
• Refer customers to specialized banking teams when needed.
• Support customers with transactions and basic financial services while meeting targets.

Kenntnisse

Customer service

Sales

Resilience

Phone-based work

Numerical capability

Cash handling

Financial transactions

Adaptability

Learning

Jobbeschreibung

Job Description

• Permanent part-time opportunity available at Westpac’s Mount Gambier branch
• Work as part of your local community
• Empower our customers to make the most of their money
• Hours:26.5 hours per week across Wed, Thu and Fri

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 8.15am - 5.15pm Wed, Thu and Fri.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.