Permanent Sales Support Specialist - CRM & Customer Care

Visy; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Visy is seeking a proactive Sales Clerical Assistant to support the QLD Sales team at Carole Park. The role centers on handling customer inquiries, quotes, and lifecycle management to sustain strong customer relationships.

You will coordinate with Sales, Operations, and Customer Service to manage product listings, leads, and reports, helping drive efficient sales processes in a fast-paced environment.

Qualifications

• Strong customer service skills with a keen ability to understand and support customer needs.
• Excellent communication and multitasking abilities.
• Proficiency in managing administrative and sales support functions within a fast-paced, high volume transaction environment.
• Familiarity with CRM systems and a willingness to learn Visy-specific processes.
• A proactive, approachable and problem-solving mindset.

Responsibilities

• Respond to internal and external customer queries promptly and accurately and work closely with your nominated customers through a structured call cycle.
• Support the end-to-end Velocity process, including quotes, designs, and approvals.
• Assist in managing customer accounts, maintaining product listings, and addressing outstanding debtors, as well as any other Visy initiatives relevant to your customer base.
• Research new and existing customer opportunities and manage leads in the CRM system.
• Collaborate with Sales, Operations, Customer Service, and Technical teams to implement product changes.
• Provide reports and insights to the Sales team as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM familiarity

Tools

CRM software

Job description

Visy is seeking a proactive Sales Clerical Assistant to support the QLD Sales team at Carole Park. The role centers on handling customer inquiries, quotes, and lifecycle management to sustain strong customer relationships.

You will coordinate with Sales, Operations, and Customer Service to manage product listings, leads, and reports, helping drive efficient sales processes in a fast-paced environment.