Sales Clerical Assistant

Visy; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Visy is seeking a proactive Sales Clerical Assistant to support the QLD Sales team at Carole Park. The role centers on handling customer inquiries, quotes, and lifecycle management to sustain strong customer relationships.

You will coordinate with Sales, Operations, and Customer Service to manage product listings, leads, and reports, helping drive efficient sales processes in a fast-paced environment.

Qualifications

• Strong customer service skills with a keen ability to understand and support customer needs.
• Excellent communication and multitasking abilities.
• Proficiency in managing administrative and sales support functions within a fast-paced, high volume transaction environment.
• Familiarity with CRM systems and a willingness to learn Visy-specific processes.
• A proactive, approachable and problem-solving mindset.

Responsibilities

• Respond to internal and external customer queries promptly and accurately and work closely with your nominated customers through a structured call cycle.
• Support the end-to-end Velocity process, including quotes, designs, and approvals.
• Assist in managing customer accounts, maintaining product listings, and addressing outstanding debtors, as well as any other Visy initiatives relevant to your customer base.
• Research new and existing customer opportunities and manage leads in the CRM system.
• Collaborate with Sales, Operations, Customer Service, and Technical teams to implement product changes.
• Provide reports and insights to the Sales team as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM familiarity

Tools

CRM software

Job description

• Enjoy autonomy while being supported by a collaborative team culture
• Unlock outstanding long-term career pathways with a global leader
• Permanent, full-time position based at our Carole Park office

Are you a proactive, results-focused professional with a passion for building strong internal relationships?

About the role:

We are looking for a Sales Clerical Assistant to support our QLD Sales team at Carole Park. This role is pivotal in ensuring the smooth operation of our sales processes and maintaining strong relationships with our customers in one of our segments. You’ll handle customer enquiries, quotes & specifications, coordinate product lifecycle management, and assist with administrative tasks to support the greater sales team.

What You’ll Do:

• Respond to internal and external customer queries promptly and accurately and work closely with your nominated customers through a structured call cycle.
• Support the end-to-end Velocity process, including quotes, designs, and approvals.
• Assist in managing customer accounts, maintaining product listings, and addressing outstanding debtors, as well as any other Visy initiatives relevant to your customer base.
• Research new and existing customer opportunities and manage leads in the CRM system.
• Collaborate with Sales, Operations, Customer Service, and Technical teams to implement product changes.
• Provide reports and insights to the Sales team as needed.

What You’ll Bring:

• Strong customer service skills with a keen ability to understand and support customer needs.
• Excellent communication and multitasking abilities.
• Proficiency in managing administrative and sales support functions within a fast-paced, high volume transaction environment.
• Familiarity with CRM systems and a willingness to learn Visy-specific processes.
• A proactive, approachable and problem-solving mindset.

What you’ll love when you join us:

• Sustainability: Be part of a company making a tangible impact on the environment.
• Supportive Environment: Work with a team that values collaboration and respect.
• Career Growth: Enjoy opportunities for training and advancement within a global industry leader.

Ready to make a difference? join our dynamic Sales team at Visy Packaging!

About Visy:

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

You will be required to meet Visy’s employment criteria, which includes a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.