Customer Support - Superannuation

Rubix Solutions; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Job summary

Rubix Solutions seeks a Customer Support Consultant for a Sydney CBD role in the superannuation sector. You will answer member inquiries, assist with account maintenance, and handle complaints with a focus on delivering a positive member experience.

The position requires 2+ years in superannuation customer service, strong phone communication, and proficiency with CRM systems. Flexible arrangement includes four days remote and one day in-office in Sydney.

Qualifications

• Experience in superannuation customer service or member support.
• Strong communication and customer service skills, especially over the phone.
• Proven ability to handle complaints and escalations.
• Attention to detail and capacity to manage high enquiry volumes.
• Proficient with CRM systems and multiple computer platforms.

Responsibilities

• Respond to member enquiries related to superannuation and retirement.
• Assist with account maintenance, transactions and general requests.
• Manage complaints and resolve complex enquiries professionally.
• Provide accurate information while following policies and procedures.
• Identify member needs and refer to specialists as required.
• Maintain accurate records across internal systems.

Skills

Customer service

Superannuation knowledge

CRM systems

Communication

Phone support

Tools

CRM platforms

Job description

Customer Support Consultant - Superannuation | Sydney CBD

The Opportunity

We are seeking an experienced Customer Support Consultant to join a well-established superannuation organisation, supporting members with their superannuation and retirement-related enquiries. This is a great opportunity for someone with a background in superannuation customer service who enjoys helping people, resolving enquiries and delivering a positive member experience.

Key Responsibilities

• Respond to member enquiries relating to superannuation, retirement and account information.
• Assist members with account maintenance, transactions and general requests.
• Manage complaints and resolve complex enquiries professionally.
• Provide accurate information while ensuring compliance with relevant policies and procedures.
• Identify member needs and refer enquiries to specialist teams where required.
• Maintain accurate records across internal systems.

About You

• Minimum 2 years' experience in superannuation customer service or member support.
• Strong communication and customer service skills, particularly over the phone.
• Experience handling complaints, escalations and sensitive customer enquiries.
• Strong attention to detail and the ability to manage a high volume of enquiries.
• Confident using CRM systems and multiple computer platforms.
• Unrestricted Australian working rights.

What's on Offer?

• Sydney CBD office location.
• Flexible working arrangement with 4 days working from home and 1 day in the office.
• Opportunity to join an established organisation within the superannuation sector.
• Supportive team environment with a strong focus on member experience.