Performance Lead: Partner Performance & Ops (Hybrid)

Bendigo And Adelaide Bank; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible work options

Hybrid work model

Minimum head office attendance when/as

Job summary

Bendigo Bank is seeking a Performance Lead to manage and uplift the end-to-end performance of our partner ecosystem. You will transform complex data into actionable intelligence, driving quality, risk and customer outcomes.

In this hybrid, full-time role, you will lead dashboards, KPI monitoring, and continuous improvement initiatives across our BPO engagements, ensuring regulatory alignment and strong stakeholder collaboration.

Qualifications

• Bachelor’s degree or equivalent in business, commerce, banking or finance.
• Lean Six Sigma Green Belt or higher preferred.
• Experience with third-party risk management (TPRM) or operational resilience is advantageous.

Responsibilities

• Develop and maintain a consolidated performance framework to monitor strategic partner performance against KPIs, SLAs and regulatory obligations.
• Lead design of predictive indicators and executive dashboards to translate data into strategic insights for senior leadership.
• Collaborate with business and partner teams to optimise workflows and identify productivity improvements.
• Coach stakeholders on metric hygiene, performance disciplines and mutual accountability.
• Act as advisor to internal leaders and external partners, promoting transparency and continuous improvement.
• Ensure outsourced performance practices align with Australian banking regulations and 3LoD model.

Skills

BPO & Partner governance

Analytics & insight translation

Banking & operational acumen

Regulatory & risk literacy

Influence without authority

Continuous improvement discipline

Education

Bachelor's degree in business/commerce/banking/finance

Lean Six Sigma Green Belt

TPRM or operational resilience certifications

Tools

Data visualization tools

Job description

Bendigo Bank is seeking a Performance Lead to manage and uplift the end-to-end performance of our partner ecosystem. You will transform complex data into actionable intelligence, driving quality, risk and customer outcomes.

In this hybrid, full-time role, you will lead dashboards, KPI monitoring, and continuous improvement initiatives across our BPO engagements, ensuring regulatory alignment and strong stakeholder collaboration.