Performance Lead – Banking & Partner Operations

Bendigo Bank; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Head Office attendance when required

Job summary

Bendigo Bank is seeking a Performance Lead to drive end-to-end partner performance within a strategic partnerships and service management context. You will translate complex data into actionable insights, design executive dashboards, and lift operational performance across outsourced partners.

The role demands banking operations knowledge, regulatory literacy, and strong stakeholder influence. A Lean Six Sigma background is highly valued, with a hybrid work model and local office collaboration.

Qualifications

• Proven background with major global BPO or outsourced operations.
• Ability to translate data into executive insights and dashboards.
• Strong familiarity with retail banking workflows and risk controls.
• Solid grounding in Australian financial services governance and 3LoD.
• Outstanding stakeholder management and negotiation skills.
• Experience applying Lean Six Sigma to remove bottlenecks.

Responsibilities

• Drive a consolidated performance framework against KPIs, SLAs and regulatory obligations.
• Lead predictive indicators and executive dashboards for senior leadership.
• Collaborate to optimise workflows and productivity opportunities.
• Coach partner leaders on metric hygiene and accountability.
• Advise internal and external stakeholders to strengthen partnerships.
• Ensure outsourced performance aligns with APRA CPS 230 and 3LoD.

Skills

BPO governance

Analytics translation

Banking ops knowledge

Regulatory literacy

Influence without authority

Lean Six Sigma

Education

Bachelor's degree in business / banking / finance

Job description

Bendigo Bank is seeking a Performance Lead to drive end-to-end partner performance within a strategic partnerships and service management context. You will translate complex data into actionable insights, design executive dashboards, and lift operational performance across outsourced partners.

The role demands banking operations knowledge, regulatory literacy, and strong stakeholder influence. A Lean Six Sigma background is highly valued, with a hybrid work model and local office collaboration.