Performance Lead - Partner Performance & Insights (Hybrid)

Bendigo And Adelaide Bank; Greater Bendigo; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Head Office attendance required

Flexible work options

Job summary

Bendigo and Adelaide Bank is seeking a Performance Lead to oversee and uplift end-to-end performance of strategic partnerships and outsourced operations. You will translate large data sets into actionable intelligence, design executive dashboards, and drive continuous improvement across partner ecosystems.

The role focuses on governance, risk alignment, and performance optimization, with a hybrid work model and strong collaboration with Finance and business owners to realise efficiency savings.

Qualifications

• Bachelor's degree or equivalent practical industry experience in business/Commerce/Banking/Finance.
• Lean Six Sigma Green Belt and/or related process-improvement certifications are desirable.
• Third-Party Risk Management (TPRM) and Operational Resilience certifications are advantageous.

Responsibilities

• Drive performance: develop and maintain a consolidated performance framework to monitor partner KPIs, SLAs and regulatory obligations.
• Lead Performance Intelligence & Executive Dashboards: design predictive indicators and translate data into executive dashboards and narratives for senior leadership.
• Drive Continuous Improvement & Innovation: optimize workflows with business and partner teams to improve productivity.
• Provide Coaching & Capability Uplift: mentor partner leaders and internal stakeholders on metric hygiene and accountability.
• Strengthen Partnerships: advise internal and external partners to foster transparency and continuous improvement.
• Ensure Regulatory & Operational Resilience: align performance practices with 3LoD and APRA CPS 230 standards.
• Collaborate with Finance to validate efficiency outcomes and distinguish freed operational capacity from financial savings.

Skills

BPO governance

Analytics & insights

Banking operations

Regulatory literacy

Influence without authority

Continuous improvement

Education

Bachelor's degree in business/Commerce/Banking/Finance or related field

Lean Six Sigma Green Belt

TPRM certification

Operational Resilience certification

Job description

Bendigo and Adelaide Bank is seeking a Performance Lead to oversee and uplift end-to-end performance of strategic partnerships and outsourced operations. You will translate large data sets into actionable intelligence, design executive dashboards, and drive continuous improvement across partner ecosystems.

The role focuses on governance, risk alignment, and performance optimization, with a hybrid work model and strong collaboration with Finance and business owners to realise efficiency savings.