Performance Insight & Continuous Improvement Lead

RACQ; Brisbane; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

RACQ is seeking a Performance Management and Continuous Improvement Specialist to strengthen performance visibility across Technology by developing measurement frameworks, reporting insights and leading improvement initiatives.

You’ll collaborate with Technology leaders to measure performance, identify trends and turn data into actionable recommendations, driving efficiency, accountability and improved service outcomes.

Formación

• Experience in developing performance measurement and reporting frameworks.
• Strong knowledge of continuous improvement and performance-management practices.
• Experience creating dashboards, scorecards and management reports.
• Strong data analysis, root-cause analysis and problem-solving capability.
• Experience facilitating workshops and delivering improvement initiatives.
• Strong attention to detail, stakeholder engagement and communication skills.
• Relevant qualifications or certifications in Technology, Lean, Six Sigma or continuous improvement will be highly regarded.

Responsabilidades

• Develop performance frameworks, scorecards, dashboards and reporting models.
• Define and govern meaningful performance indicators and service metrics.
• Analyse performance trends, risks and improvement opportunities.
• Lead improvement workshops, reviews and continuous improvement initiatives.
• Track improvement actions, realised benefits and performance outcomes.
• Provide clear insights to support planning, prioritisation and decision-making.

Conocimientos

Data analysis

Stakeholder engagement

Performance measurement

Continuous improvement

Workshop facilitation

Dashboard reporting

Problem solving

Educación

Lean Six Sigma certification

Technology degree or related qualification

Herramientas

Dashboards/BI tools

Descripción del empleo

RACQ is seeking a Performance Management and Continuous Improvement Specialist to strengthen performance visibility across Technology by developing measurement frameworks, reporting insights and leading improvement initiatives.

You’ll collaborate with Technology leaders to measure performance, identify trends and turn data into actionable recommendations, driving efficiency, accountability and improved service outcomes.