Manager, Process Optimisation & Intelligent Automation

RACQ

Brisbane

Hybrid

AUD 150,000 - 190,000

Full time

3 days ago

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Benefits offered by this job

Free roadside assistance from day one

Exclusive employee discounts across a

Flexible/hybrid work arrangements

Job summary

RACQ is seeking a senior technology leader to drive process optimisation and intelligent automation across the enterprise. You will lead the strategy for Copilot adoption, oversee governance, and build capability to deliver measurable improvements for members and employees.

You will partner with business leaders to identify high-value opportunities, establish governance, and build a Centre of Excellence for reusable automation and Copilot solutions, ensuring security and compliance across

Qualifications

Demonstrated leadership across process improvement and intelligent automation.
Strong knowledge of process discovery, redesign and benefits realisation.
Experience managing enterprise automation or low-code platforms, including health, security and lifecycle management.

Responsibilities

Lead the strategy and roadmap for process optimisation, automation and Copilot.
Develop a multidisciplinary team through coaching, clear priorities and capability building.
Identify and prioritise opportunities, develop investment cases and manage value, feasibility, cost and risk.
Oversee automation, Microsoft 365 Copilot and Copilot Studio platforms, including service health, security controls and lifecycle management.
Establish Centres of Excellence, standards and reusable practices.
Lead adoption and benefits realisation while ensuring responsible AI, privacy and compliance.