People & Culture Coordinator

Novotel Hotels; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted accommodation

Career development opportunities

Access to learning programs

Employee recognition programs

Supportive workplace culture

Exposure to HR in a large hotel

Job summary

Novotel Surfers Paradise is seeking a highly organised People & Culture Coordinator to join our team. You will provide comprehensive administrative support across all P&C functions, from onboarding and contracts to payroll administration and compliance checks.

This fast-paced hospitality role requires meticulous admin skills, discretion with sensitive data, and a proactive customer service mindset. Join Accor's global hospitality network in Surfers Paradise.

Qualifications

• Experience in administration, coordination, HR administration, or office support.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Proactive approach with strong customer service mindset.

Responsibilities

• Prepare employment contracts, letters, and employee documentation.
• Coordinate onboarding, orientation, uniforms and locker allocation.
• Maintain employee records and HR systems with accuracy and confidentiality.
• Assist payroll system administration.
• Manage employee files and compliance requirements.
• Coordinate training bookings and training records.
• Support visa, work rights, and employment compliance checks.
• Coordinate offboarding activities.
• Produce reports, correspondence and HR metrics.
• Provide general administrative support to the People & Culture team.

Skills

HR administration

Attention to detail

Organisational skills

Microsoft Office

Communication

Discretion

Customer service

Multitasking

Tools

SmartRecruiters

Adobe

Ready WorkForce (Zambion)

Job description

Company Description

About Novotel Surfers Paradise… Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Job Description

People & Culture Coordinator

Where Great Experiences Start With Great People.

Join Our Team…

Organised. Detail-Oriented. People-Focused.

Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team.

This is an excellent opportunity for an administration professional who enjoys delivering exceptional internal customer service, managing processes with accuracy, and supporting a busy hotel operation. As the People & Culture Coordinator, you will play a critical role in ensuring our employee lifecycle administration is managed efficiently and professionally.

No two days are the same in hospitality, making this the perfect role for someone who thrives in a fast‑paced environment and takes pride in keeping things running smoothly behind the scenes.

About The Role

Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the People & Culture function.

Your Responsibilities Will Include

• Preparing employment contracts, letters, and employee documentation
• Coordinating onboarding administration, including orientation, uniform and locker allocation
• Maintaining employee records and HR systems with accuracy and confidentiality
• Assisting with payroll system (Zambion/ReadyWorkforce) administration
• Managing employee files and compliance requirements
• Coordinating training bookings and maintaining training records
• Supporting visa, work rights, and employment compliance checks
• Coordinating offboarding activities
• Producing reports, correspondence, and HR metrics
• Providing general administrative support to the People & Culture team

Qualifications

What We’re Looking For

To Be Successful In This Role, You Will Have

• Previous experience in administration, coordination, HR administration, or office support
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and Outlook
• Previous use of SmartRecruiters, Adobe & Ready WorkForce (Zambion) highly desirable.
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• A proactive approach and strong customer service mindset
• The ability to manage multiple priorities and meet deadlines

Additional Information

Why Join Us?

As part of Accor, you’ll join a global hospitality leader with opportunities that extend far beyond a single role.

Benefits Include

• Discounted accommodation and food & beverage across Accor properties worldwide
• Career development and internal progression opportunities
• Access to Accor's learning and development programs
• Employee recognition programs
• Supportive and collaborative workplace culture
• Opportunity to gain exposure to all areas of Human Resources within a large hotel environment