People & Culture Coordinator

Novotel Surfers Paradise; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted accommodation

Career development opportunities

Internal progression opportunities

Access to learning programs

Collaborative workplace culture

Job summary

Novotel Surfers Paradise is seeking a highly organised People & Culture Coordinator to support a busy hotel operation in Surfers Paradise. You will handle administration across the employee lifecycle, from contracts to onboarding and records, with a focus on accuracy and confidentiality.

This role offers exposure to payroll administration, compliance checks, training records, and HR reporting within a collaborative Accor environment.

Qualifications

• Experience in administration, coordination or HR Administration.
• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Proficient MS Office (Excel, Word, Outlook).
• Experience with SmartRecruiters or Ready WorkForce is highly desirable.

Responsibilities

• Provide comprehensive admin support across People & Culture functions.
• Prepare employment contracts, letters and employee documentation.
• Coordinate onboarding including orientation, uniforms and lockers.
• Maintain employee records and HR systems with confidentiality.
• Assist payroll system administration.
• Coordinate training bookings and maintain training records.
• Support visa and work rights and compliance checks.
• Produce HR reports and metrics.
• Provide general admin support to the People & Culture team.

Skills

HR administration

Administrative support

Attention to detail

Time management

MS Office

Tools

SmartRecruiters

Ready WorkForce (Zambion)

Excel

Word

Outlook

Job description

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe andBar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Where great experiences start with great people.

Join Our Team...

Organised. Detail-Oriented. People-Focused.

Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team.

This is an excellent opportunity for an administration professional who enjoys delivering exceptional internal customer service, managing processes with accuracy, and supporting a busy hotel operation. As the People & Culture Coordinator, you will play a critical role in ensuring our employee lifecycle administration is managed efficiently and professionally.

No two days are the same in hospitality, making this the perfect role for someone who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

About the Role

Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the People & Culture function.

Preparing employment contracts, letters, and employee documentation

Coordinating onboarding administration, including orientation, uniform and locker allocation

Maintaining employee records and HR systems with accuracy and confidentiality

Assisting with payroll system (Zambion/ReadyWorkforce) administration

Managing employee files and compliance requirements

Coordinating trainingbookings and maintaining training records

Supporting visa, work rights, and employment compliance checks

Coordinating offboarding activities

Producing reports, correspondence, and HR metrics

Providing general administrative support to the People & Culture team

What We're Looking For

To be successful in this role, you will have:

Previous experience in administration, coordination, HR administration, or office support

Exceptional attention to detail and accuracy

Strong organisational and time management skills

Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and Outlook

Previous use of SmartRecruiters, Ready WorkForce (Zambion) highly desirable.

Excellent written and verbal communication skills

Ability to handle confidential information with discretion

A proactive approach and strong customer service mindset

The ability to manage multiple priorities and meet deadlines

Why Join Us?

As part of Accor, you'll join a global hospitality leader with opportunities that extend far beyond a single role.

Benefits Include

Discounted accommodation and food & beverage across Accor properties worldwide

Career development and internal progression opportunities

Access to Accor's learning and development programs

Employee recognition programs

Supportive and collaborative workplace culture

Opportunity to gain exposure to all areas of Human Resources within a large hotel environment