People & Culture Coordinator

Novotel; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted Accor accommodation

Career development opportunities

Access to Accor learning programs

Employee recognition programs

Supportive collaborative workplace

Exposure to all HR areas

Job summary

Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team. You will deliver administrative support across the People & Culture function, including onboarding, documentation, records management and payroll assistance, while maintaining confidentiality.

This role suits an administration professional who thrives in a fast-paced hotel environment and enjoys supporting a busy operation behind the scenes.

Qualifications

• Experience in administration, coordination or HR administration.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Experience with HR systems such as SmartRecruiters is highly desirable.

Responsibilities

• Provide comprehensive administrative support across People & Culture functions.
• Prepare employment contracts, letters and employee documentation.
• Coordinate onboarding administration including orientation and equipment allocation.
• Maintain employee records and HR systems with confidentiality.
• Assist payroll system administration (Zambion/ReadyWorkforce).
• Manage employee files and compliance requirements.
• Coordinate training bookings and maintain training records.
• Support visa and work rights checks and employment compliance.
• Coordinate offboarding activities and produce HR reports.
• Provide general administrative support to the People & Culture team.

Skills

Administration

Coordination

HR administration

Office support

Attention to detail

Organisational skills

Communication skills

Discretion

Customer service

Multitasking

Tools

Excel

Word

Outlook

SmartRecruiters

Ready WorkForce

Zambion

Job description

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe andBar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Where great experiences start with great people.

Join Our Team...

Organised. Detail-Oriented. People-Focused.

Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team.

This is an excellent opportunity for an administration professional who enjoys delivering exceptional internal customer service, managing processes with accuracy, and supporting a busy hotel operation.

No two days are the same in hospitality, making this the perfect role for someone who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

About the Role

Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the People & Culture function.

Your responsibilities will include:

• Preparing employment contracts, letters, and employee documentation
• Coordinating onboarding administration, including orientation, uniform and locker allocation
• Maintaining employee records and HR systems with accuracy and confidentiality
• Assisting with payroll system (Zambion/ReadyWorkforce) administration
• Managing employee files and compliance requirements
• Coordinating trainingbookings and maintaining training records
• Supporting visa, work rights, and employment compliance checks
• Coordinating offboarding activities
• Producing reports, correspondence, and HR metrics
• Providing general administrative support to the People & Culture team

What We're Looking For

To be successful in this role, you will have:

• Previous experience in administration, coordination, HR administration, or office support
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and Outlook
• Previous use of SmartRecruiters, Ready WorkForce (Zambion) highly desirable.
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• A proactive approach and strong customer service mindset
• The ability to manage multiple priorities and meet deadlines

Why Join Us?

As part of Accor, you'll join a global hospitality leader with opportunities that extend far beyond a single role.

Benefits Include

• Discounted accommodation and food & beverage across Accor properties worldwide
• Career development and internal progression opportunities
• Access to Accor's learning and development programs
• Employee recognition programs
• Supportive and collaborative workplace culture
• Opportunity to gain exposure to all areas of Human Resources within a large hotel environment

Ready to Join the Team?

If you're passionate about hospitality, thrive on delivering exceptional guest service, and enjoy a role that offers variety and flexibility, we'd love to hear from you.