AI Adoption & Community Lead

RACV; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Insurance discounts and RACV roadside

RACV Club membership

Partner discounts

Job summary

RACV is seeking an AI Adoption & Community Lead to drive AI engagement, capability and ethical use across the business from Melbourne. You’ll partner with leaders, deliver workshops and build practical adoption programs that turn AI ambition into everyday value.

You’ll foster an engaged learning community, shape change initiatives, and promote responsible AI practices while aligning with RACV’s culture and strategic priorities.

Qualifications

• 5+ years in a corporate environment, ideally spanning change, communications, learning or digital adoption.
• Experience in driving change, adoption or capability programmes within a technology, digital or transformation environment.
• Strong facilitation, communication and stakeholder engagement skills, with the ability to influence and inspire at all levels of an organisation.
• Experience building and nurturing communities, or engagement programmes that drive behavioural change.
• A genuine passion for AI and helping others realise the value of AI.
• Hands-on experience with Microsoft Copilot or other generative AI tools.
• Strong organisational skills with the ability to manage multiple initiatives and events in a fast-paced environment.
• A collaborative, proactive and positive approach, and the ability to bring people together.
• Change management certifications (Prosci is highly regarded).

Responsibilities

• Help build an engaged community that advocates for AI adoption across RACV.
• Plan and facilitate workshops, lunch‑and‑learn sessions, showcases, and other learning experiences that build practical AI skills.
• Deliver adoption, communications and change initiatives that support successful AI rollouts and sustained business engagement.
• Assess business readiness, identify adoption risks and implement strategies that support successful change outcomes.
• Track adoption and engagement metrics, gather feedback and use insights to continuously improve enablement programmes.
• Promote responsible AI practices by embedding safe, ethical and compliant use into all learning and adoption activities.
• Supporting change in the Contact Centre as a priority business unit, tailoring adoption approaches to its frontline and operational realities.
• Curating and maintaining the enablement content library, including prompt guides, playbooks, use case libraries, intranet content and community channels.

Skills

Facilitation

Communication

Stakeholder engagement

Change management

Community building

AI enthusiasm

Copilot experience

Tools

Microsoft Copilot

Job description

About the opportunity

At RACV, we’re embracing the power of AI to transform how we work, enhance member experiences and create new opportunities for our people. As the AI Adoption & Community Lead, you’ll play a key role in bringing this vision to life by driving AI engagement, building capability and helping our people confidently integrate AI into their everyday work.

Working closely with leaders, delivery teams and employees across the business, you’ll drive adoption initiatives, deliver engaging learning experiences and inspire teams to explore and adopt AI. Combining change, communications, capability uplift and community engagement, you’ll help turn AI ambition into practical outcomes for our people and our business.

You’ll collaborate across a broad range of business areas, helping to influence and shape the future of work at RACV while promoting the responsible, ethical and effective use of AI.

Key Responsibilities

• Help build an engaged community that advocates for AI adoption across RACV.
• Plan and facilitate workshops, lunch‑and‑learn sessions, showcases, and other learning experiences that build practical AI skills.
• Deliver adoption, communications and change initiatives that support successful AI rollouts and sustained business engagement.
• Assess business readiness, identify adoption risks and implement strategies that support successful change outcomes.
• Track adoption and engagement metrics, gather feedback and use insights to continuously improve enablement programmes.
• Promote responsible AI practices by embedding safe, ethical and compliant use into all learning and adoption activities.
• Supporting change in the Contact Centre as a priority business unit, tailoring adoption approaches to its frontline and operational realities.
• Curating and maintaining the enablement content library, including prompt guides, playbooks, use case libraries, intranet content and community channels.

What you’ll need to be successful

• 5+ years in a corporate environment, ideally spanning change, communications, learning or digital adoption.
• Experience in driving change, adoption or capability programmes within a technology, digital or transformation environment.
• Strong facilitation, communication and stakeholder engagement skills, with the ability to influence and inspire at all levels of an organisation.
• Experience building and nurturing communities, or engagement programmes that drive behavioural change.
• A genuine passion for AI and helping others realise the value of AI.
• Hands‑on experience with Microsoft Copilot or other generative AI tools.
• Strong organisational skills with the ability to manage multiple initiatives and events in a fast‑paced environment.
• A collaborative, proactive and positive approach, and the ability to bring people together.
• Change management certifications (Prosci is highly regarded.

There’s so much on offer when you join RACV

• A flexible, informal work environment that supports balance between work and home
• Generous discounts on home and car insurance policies and RACV roadside care
• RACV Club membership and great discounts across RACV resorts
• Monthly‑updated discounts from a wide range of corporate partners

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.