People & Culture Administrator

Good Shepherd Lodge; Mackay Regional; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging

Wellness support

Fitness Passport

Supportive team environment

Meaningful resident care

Training & development

Competitive salary

Job summary

Good Shepherd Lodge is seeking a detail-oriented People & Culture Administrator to support the full employee lifecycle. You will handle recruitment administration, onboarding, offboarding, and compliant record-keeping in a collaborative team environment.

You will provide minute-taking for meetings, coordinate agendas, and uphold strict confidentiality while supporting a high-quality care operation. A relevant qualification and police check are preferred.

Qualifications

• Minimum 1–2 years in HR, People & Culture, or high-volume administration (Aged Care, Healthcare or Corporate Administration valued).
• Demonstrated minutes/transcription skills for accurate meeting records.
• Strong healthcare compliance mindset: background checks and clearance tracking.
• Proficiency in Word, Excel, Teams; experience with HRIS/ATS/rostering systems.
• Excellent verbal and written communication with professional, empathetic style.
• Ability to manage competing priorities, confidentiality, and deadlines.

Responsibilities

• Coordinate end-to-end recruitment administration including posting ads, screening resumes and arranging interviews.
• Manage onboarding and offboarding processes with mandatory online modules and facility orientations.
• Take accurate minutes and maintain action item logs for management and operations meetings.
• Ensure up-to-date digital employee files and compliant documentation.

Skills

Prior experience

Business minute taking

Compliance mindset

Tech savvy

Communication

Time management

Education

Certificate or Diploma in HR/BA or related

Tools

HRIS

ATS

Rostering system

Job description

At Good Shepherd Lodge Ltd, we are dedicated to providing exceptional, compassionate care to our residents. We believe that a supportive environment for our staff translates directly into high-quality care to our residents. Our People & Culture team is at the heart of this mission ensuring our workforce is engaged, compliant and empowered to do their best work.

About the Role

We are seeking a detail-oriented and proactive People & Culture Administrator to join our team on a full-time basis. In this role, you will be the engine room of our People & Culture department, managing the day-to-day administrative workflow of the entire employee lifecycle, from initial recruitment screening to offboarding.

Key Responsibilities

Recruitment and Candidate Administration

• Coordinate end-to-end recruitment administration processes including posting job ads, screening resumes and scheduling interviews.
• Conduct mandatory compliance checks unique to Aged Care, including National Police Checks, AHPRA registration verifications and visa checks (VEVO).
• Act as the primary point of contact for candidates, ensuring a professional and warm experience.

Onboarding & Offboarding

• Coordinate the day one onboarding process ensuring new starters complete their mandatory online modules and facility orientations.
• Manage the offboarding workflow, including processing resignations, scheduling exit interviews, and coordinating IT access and deactivation.
• Maintain up to date digital employee files and ensure compliance documentation is securely stored.

Business Meeting Support

• Schedule, coordinate, and prepare agendas for all general business, management, and operational meetings across both facilities.
• Attend business meetings to take highly accurate, professional minutes and maintain action item logs.
• Follow up on operational action items with internal stakeholders to ensure deadlines are met.

Skills & Experience Required

• Prior Experience: Minimum 1 - 2 years of experience in a HR, People & Culture, or high-volume administration role (experience in Aged Care, Healthcare or Corporate Administration is highly regarded).
• Business Minute Taking: Demonstrated ability to transcribe highly accurate, concise minutes during operational and business meetings.
• Compliance Mindset: Strong attention to detail regarding healthcare compliance requirements, background checks, and clearance tracking.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, Teams) and experience using an HRIS, ATS or rostering system.
• Communication: Exceptional verbal and written communication skills with a professional and empathetic approach.
• Time Management: Ability to manage competing priorities, maintain strict confidentiality, and meet deadlines under pressure.

Qualifications

• Certificate or Diploma in Human Resources, Business Administration, or a related field (desirable)
• Current Police Check (or willingness to obtain)
• Evidence of current vaccinations as per QLD Health and aged care requirements

What We Offer

• 5 weeks Annual leave
• Salary packaging available
• Free wellness and health support for you and your family members
• Fitness Passport
• Supportive team environment and collaborative workplace culture
• Opportunity to make a meaningful impact on resident care
• Ongoing training and professional development
• Competitive salary and conditions