People-Centric Team Leader, Disability & Residential Care

The Disability Trust; Mittagong; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

5 weeks annual leave

Birthday leave

Fitness Passport

Professional development opportunities

Recognition programs

Flexible public holiday leave

Employee Assistance Program

Job summary

The Disability Trust is seeking a proactive Team Leader for our residential services in NSW. You will supervise a team of Support Workers, coordinate rosters and daily operations, and uphold person-centred practice and safeguarding to achieve positive participant outcomes.

As Manager Southern Highlands Services, Kirsty Parsons will provide leadership and support. You will engage with families, monitor service quality and drive continuous improvement while maintaining compliance and accurate

Qualifications

• Disability, Supported Independent Living, community or health-services experience.
• Proven ability to coach, mentor and guide employees.
• Strong focus on person-centred practice and safeguarding.
• Confidence coordinating rosters, workloads and priorities.
• Strong communication, documentation and stakeholder skills.
• Sound judgement, initiative and problem-solving ability.
• Digital confidence across rostering, reporting and compliance.
• Commitment to safety and continuous improvement.

Responsibilities

• Lead and develop Support Workers to deliver safe, person-centred services.
• Coordinate staffing, rosters and daily service operations.
• Champion participant choice, independence, dignity and inclusion.
• Build strong relationships with participants, families and key stakeholders.
• Monitor employee performance, service quality, incidents, risks and compliance.
• Maintain accurate records, handovers and service documentation.
• Resolve operational issues promptly to maintain safe, consistent services.

Skills

Team leadership

Staff coaching

Roster coordination

Communication

Documentation

Stakeholder management

Problem solving

Safety and safeguarding

Job description

The Disability Trust is seeking a proactive Team Leader for our residential services in NSW. You will supervise a team of Support Workers, coordinate rosters and daily operations, and uphold person-centred practice and safeguarding to achieve positive participant outcomes.

As Manager Southern Highlands Services, Kirsty Parsons will provide leadership and support. You will engage with families, monitor service quality and drive continuous improvement while maintaining compliance and accurate