Pega CDH Specialist — Campaigns & Personalisation

Showtime Consulting Pty Ltd; Sydney; Hybride; AUD 130 000 - 170 000; Plein temps

Avantages offerts par ce poste

Referral program $500 voucher

Résumé du poste

Showtime Consulting Pty Ltd in Sydney is seeking an experienced Pega CDH Consultant to design and deliver customer engagement, decisioning and outbound campaign solutions. You will partner with marketing, business users and technical stakeholders to translate requirements into concrete decisioning designs and multi-channel campaigns.

Join a team delivering security-focused cloud and digital solutions for national infrastructure and enterprise clients, working hands-on with Pega CDH to optimise

Qualifications

• Hands-on experience with Pega CDH in a customer engagement context.
• Experience configuring outbound campaigns and segmentation.
• Ability to design multi-channel customer journeys.
• Experience translating marketing requirements into decisioning designs.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.

Responsabilités

• Configure and manage outbound campaigns using Pega CDH.
• Develop audience segmentation strategies and customer targeting rules.
• Design customer journeys and cross-channel marketing programmes.
• Support campaign execution across web, email, SMS, mobile and contact centre channels.
• Monitor campaign effectiveness and identify optimisation opportunities.
• Gather and analyse marketing and customer engagement requirements.
• Facilitate workshops with business users and marketing teams.
• Translate business requirements and objectives into decisioning frameworks and campaign designs.
• Work with stakeholders to define effective customer engagement and personalisation approaches.
• Recommend best practices across campaign management, customer decisioning and personalisation.
• Collaborate with business and technical teams to ensure solutions align with customer engagement requirements.

Connaissances

Pega CDH

Campaign configuration

Audience segmentation

Customer journeys

Cross-channel marketing

Campaign management

Stakeholder engagement

Analytical skills

Requirement gathering

Workshop facilitation

Description du poste

Showtime Consulting Pty Ltd in Sydney is seeking an experienced Pega CDH Consultant to design and deliver customer engagement, decisioning and outbound campaign solutions. You will partner with marketing, business users and technical stakeholders to translate requirements into concrete decisioning designs and multi-channel campaigns.

Join a team delivering security-focused cloud and digital solutions for national infrastructure and enterprise clients, working hands-on with Pega CDH to optimise