NBA Designer - Contract - Sydney

Hastha Solutions; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Hastha Solutions is urgently seeking an NBA Designer for a 6-month contract in Sydney. The role involves designing, developing and executing Next Best Action strategies using Pega CDH, within a CLM squad, to meet business goals.

You will work hands-on with the Pega CDH platform (v8.23+), configure policies, conduct A/B testing, and collaborate with NBA Analysts and Data Science teams to optimise performance and compliance with privacy and direct marketing laws.

Qualifications

• Degree in relevant areas such as Business, Marketing, IT or Information Systems
• Extensive hands-on experience with Pega CDH (v8.23+) and Pega 1:1 Operations Manager preferred
• Strong analytical and communication skills with experience working with diverse teams
• Solid SQL skills and knowledge of relational databases; Teradata is a plus
• Experience with testing methodologies to support NBA strategies

Responsabilités

• Work within a CLM squad to design, develop and execute NBA activities through Pega CDH
• Hands-on use of Pega CDH to create actions, treatments, and engagement policies
• Collaborate with NBA Analysts and stakeholders to define NBA designs and requirements
• Design and conduct A/B and multivariate testing in Pega to optimize decision strategies
• Collaborate with Data Science & Insights Analysts to analyse data for performance optimisation
• Support testing, QA, and business simulations to enhance NBA performance
• Act as an expert within CLM and Martech & Decisioning on Pega CDH to promote best practices
• Foster a collaborative and high-performing culture, encouraging innovation

Connaissances

Pega CDH

SQL

Analytical

Testing methods

Communication

Teamwork

Formation

Degree in a relevant field

Outils

Pega CDH platform

Teradata

Description du poste

Urgent requirement of NBA Designer - Contract - Sydney

Requirements

Responsibilities

• Work within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.
• Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies
• Good to have working knowledge of Strategy Framework for Pega CDH NBAD.
• Work closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH
• Design and conduct A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance
• Collaborate with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions
• Support testing, QA, and business simulations to continually enhance the performance of our NBA activities.
• Act as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.
• Foster a collaborative and high-performing culture, encouraging innovation and continuous improvement.

Expectation

• Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance
• Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred
• A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.
• Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements
• Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.
• Strong SQL skills and good understanding of relational database structure, ideally using Teradata is a plus
• Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc

Duration: 06 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only